Four weeks ago I decided to cash out my total Coinbase portfolio. I had been buying cry...

GetHuman5871183's customer service issue with Coinbase from March 2021

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The issue in GetHuman5871183's own words
Four weeks ago I decided to cash out my total Coinbase portfolio. I had been buying crypto securities and I could monitor them on the Coinbase website. There is a lot of volatility and I was experiencing wide swings in the prices. I just thought if I put in a sell order they could move the funds to my bank account as easily as they moved my funds from my bank account to Coinbase. Little did I know how much hassle I would go through. I would watch my total portfolio value rise and fall as I waited to receive my funds. At the point where I put in my sell order, to cash out, I had just put in a buy order for $***. That $***, along with my $***.** balance, brought the new balance to $***.**. My original buy with Coinbase was as follows: $*** each of XLM and XRP, $** MKR, and $** DAI. Two weeks ago I sent them $*** to buy another crypto and instead Coinbase put me in PayPal (PYPL) bringing my balance, at the time, to $***.**. I then found a phone number for Coinbase Support online, *-(***) ***-****. A guy by the name of Jeff answered. He said he would take care of me. He told me it would take a few days but the money would show up in my account. Over several days I had a number of conversations with him. At one point my balance, online, showed $**.**. This Jeff guy said that he had to convert all of my holdings to Bitcoin except for $**.** left in my account. He said he then caused all of my Bitcoin to be sold and the proceeds would be moved into my bank account. From then on anytime I called the *-(***) ***-**** I would get a recorded Verizon intercept telling me that the number was not available and I should try again later. I then found the ***-***-**** Coinbase number. The experience with this number is worse. They absolutely do not want to talk to anyone. When you call this number they put you through two step verification and they lock up your account. That's where it stands now. They have my money and I am holding the bag. Can you help me?

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Coinbase

Customer service issue
Reported by GetHuman5871183
Mar 21st, 2021 - 2 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 3568 others
0 customers following this
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GetHuman5871183 started working on this issue
Mar 21st 6:23pm