Coinbase Customer Service Issues

When I was in South Korea, I created a Coinbase account with a two-step verification using my Korean phone number. I am now in Washington State, USA, and trying to verify my ID with my Military ID card, which was used to open the account, but I keep getting prompted to use an official Government ID card. Even my US Passport is not being accepted because it's from a different country. My attempts with my driver's license were unsuccessful as well. I have reached out via email numerous times, but all I get is a response saying there's no support in my current location. I'm really frustrated with this process and just want to access my account. I don't want an automated reply; I need real help to resolve this issue. Thank you.

I opened a Coinbase account while I was in South Korea and set up two-step verification using my Korean phone number. I now live in Washington State, USA. I've been trying to verify my Military ID card on the platform, but it keeps saying "please use official Government ID card." My Military ID was used to create the account initially. I attempted to use my US Passport, but it said "ID verified, wrong country." Even my driver's license was rejected. I've emailed multiple times, only to get responses saying "there is no support in your location." This has been a frustrating experience. Please assist me in verifying my ID so I can access my account on Coinbase. Thank you.

I am facing login issues with my Coinbase account. After entering the correct email and password, I am repeatedly asked to prove I am not a robot and to enter my password again, which is not accepted. Even after refreshing, the same cycle continues. The verification process loops back, prompting me to change my password, causing further frustration. When contacting the support line, my account was eventually locked. This ongoing problem has caused me to miss out on profitable opportunities for weeks. I fear missing out on selling Bitcoin at its peak. Living in an area with poor internet adds to the difficulty. I am considering transferring my portfolio to another platform and would appreciate any suggestions for a reliable alternative to Coinbase.

I need assistance with a few issues. Last week, my email was hacked, and I received an unrequested 7-digit access code for my Coinbase account via text message. I have two-step authentication and uploaded my photo ID, so my account remains secure. I can't recall my current password to change it, and I'm wary of sending an email due to possible hacker access. While waiting for Comcast tech support to alter my email, could you help me reset my password without sending an email? Additionally, how will my account be affected if I change my email address? Moreover, I noticed Elon Musk's interest in Dogecoin, priced at .08, but I don't see it listed on Coinbase. Is Dogecoin available on your platform, or is it not displayed to me? Thank you for your assistance, Steve O.

On January 4, [redacted], I contacted the number [redacted] and spoke with the representative John, who claimed to be located in Orlando, FL. My reason for calling was to inquire about transferring funds back to my personal bank account. Despite my repeated requests, John focused on guiding me on making more money through Coinbase. He proceeded to connect to my account and explained the need for a code to transfer the funds, which wasn't my initial concern. Despite my insistence on transferring funds to my bank account, John moved funds between BTC and ETH accounts, then attempted to demonstrate another transfer between ETH accounts. Unfortunately, we got disconnected during the process. After numerous attempts to contact John and resolve the issue, my funds have not been returned. I have raised this concern multiple times to Coinbase, including the cases numbered [redacted]6, [redacted]7, and [redacted]7.

I need guidance on transferring funds back to my personal bank account. Despite reiterating my request multiple times, John insisted on showing me how to make more money through Coinbase. He accessed my account, mentioning the need for a code to proceed with the transfer demonstration between accounts. My main concern was transferring the funds to my personal bank account, which seemed to be disregarded. Instead, he transferred funds from BTC to ETH and attempted to demonstrate a transfer within my ETH account, which had a balance of over $***. After realizing we were disconnected during the process, I called back, but the issue persisted as John was still investigating. Despite providing the case numbers ********, ********, and ********, my funds totaling $[redacted].89, which John was working with, have not been returned to my account. The assistance from Coinbase has been unsatisfactory, and I am eager for the swift return of my original funds.

Hello, messages from Coinbase have stopped coming to me. I changed my phone number accidentally and ended up disabling my account by calling +[redacted]... Since then, I have been getting a message saying my account is temporarily disabled. It has been 8 days, and I am still unable to confirm my email through the message they sent, as it gives me an error. I have been having to delete and reinstall the app every time to refresh it. I cannot access my funds that I transferred from another wallet. Customer support has not responded to my two emails. When I registered a new Coinbase account with a new email, everything worked perfectly, but I cannot transfer my funds. It seems there are issues with users in Russia. The lack of response from support is disappointing. I visited their official website and was surprised to see no listed employees. It is no wonder I have not received any help. Keep in mind, Coinbase is having issues with transferring funds.

I have been a customer of Coinbase for several years now. My account is registered under the email "[redacted]". Recently, I made the decision to open a second account with a different email address - "[redacted]". Strangely, upon setting up this new account and completing verification, my original account under "[redacted]" was reset and now shows "Verification Pending." This unexpected issue has left me unable to trade the positions I have held for years without additional verification. Can you please restore my verification status to "Completed" promptly so I can resume trading on both Coinbase and Coinbase Pro with my original account? Your assistance in resolving this matter would be greatly appreciated. Kind regards, Mushir

Upon logging into my account, I noticed that the portfolio balance was showing as 0 for all my cryptocurrencies, although the amounts of each coin were accurate. This discrepancy alarmed me, and I took immediate action by contacting support to initiate a lock on the account to prevent any potential fraud. Subsequently, I proceeded with the account recovery process to reset my 2FA security. I successfully provided the necessary documentation, including a driver's license photo, 2FA authentication, and webcam photo for verification. I am currently awaiting the completion of the account recovery process. I have two queries: firstly, why did my portfolio balance display as $0 despite having coins in the exchange? Secondly, what is the current status of the account recovery process?

I was able to access my Coinbase account until last Friday, Feb 5th. I deposited money and purchased Litecoin successfully. However, I encountered issues when trying to send $[redacted] worth of Litecoin due to authentication app errors. Despite having enough funds, the transaction wouldn't go through. I engaged in the identification process and exchanged emails with support without receiving helpful responses. Now, I'm locked out of my account because of the 2-step verification I can't access. I simply want my account to be unlocked to transfer funds. The lack of phone support or chat assistance has made the situation frustrating. I believe direct communication would be more effective in resolving these issues promptly.

My Coinbase account has been compromised once again. This issue happened in [redacted] and is now recurring in [redacted]. Recently, I bought Cosmos, Tezos, and BAT, but they have been transferred to another account without my permission. I want to either transfer the remaining funds to my Wallet or get the money back in fiat to my Bank Account if Coinbase cannot assist me. The thought of moving the funds worries me as I don't want hackers to access more personal data. I'm anxious and seeking help from Coinbase. I've left messages requesting my account to be disabled temporarily. It's crucial for me to address this problem quickly as I'm 70 years old and cannot afford these losses. Please assist me. Thank you. - S. W.

Coinbase disabled my account without any explanation over 21 days ago. I invested $[redacted],[redacted], all my life savings, in crypto. Despite reaching out to their support daily, I only receive automated responses promising a reply in 4-5 business days. I have proof of the transactions from my bank. My repeated emails have been futile, and it feels like Coinbase is a scam. I am desperate for assistance as this situation is causing immense stress and affecting my health and peace of mind. My family is also disturbed. I am willing to provide any necessary evidence to regain access to my account and funds. I have been unable to sleep properly since this ordeal began. I am considering legal action and contacting the SEC. Please contact me at my email sunny32380gmail.com or [redacted] to help me resolve this with Coinbase.

Attention: Recently, €20,[redacted] = 1.[redacted]5 BC was deposited into my Coinbase account and then transferred without my consent by Ms. Eva Graf, an employee of "Traderking." I urgently request your intervention for the reversal and prompt information on the matter. Sincerely, Dr. Klaus Meyer Previous Correspondence: Subject: Deposit of €20k not received? Sent to: '[redacted]' Greetings, On 04/12/20 at 10:13 AM, I transferred €20,[redacted] from my Berliner Sparkasse account to Coinbase for the purchase of Bitcoins. The funds have not reflected in my account. Please email me at [redacted] and [redacted] upon receipt. Kindly re-verify my identity and respond in German. - Dr. Klaus Meyer

I have lost my authenticator key and need a new QR code. I've uploaded my passport successfully for verification. I received an email to disable the two-factor authenticator for my Coinbase account, but I'm concerned about losing access. Please advise. Email: [redacted] Phone: [redacted][redacted] Thank you for your patience during this 48-hour review period. If you did not request this change, please contact Support. I'm seeking guidance on disabling sign-in for my Coinbase account.

I'm having trouble accessing my account as I no longer have the phone number associated with it. Coinbase doesn't appear in DUO or Google Authenticator, so I can't enter the 2-factor authentication token. When I try to follow the steps for not having access to the app, the only option presented is through SMS, which I cannot receive. I have my passport available for identity verification. Kindly advise on how I can regain access to my account in this situation. Thank you.

I have been attempting to link my Commerce Bank account for a week now. I am confident that I am inputting the correct user ID, password, and security answers. However, every time I try to connect, it prompts me to enter my details again, goes through the security questions a second time, and then informs me it cannot establish a connection at this moment. After contacting Commerce Bank, they suggested I open a ticket with Plaid for further assistance regarding the ongoing connectivity issue. They also mentioned I could manually input my bank routing and account numbers as an alternative connection method temporarily. I have contacted Plaid, and they have registered my request as Case # [redacted]. Unfortunately, they can only respond if they are able to provide assistance and recommend reaching out to the specific app or service for further support with connection errors. I feel frustrated by this runaround and wonder if I should consider a different investment platform since my current limitation is only being able to connect my debit card for $50 per week. Thank you for any help, Pam D.

Dear Coinbase Support, I am Debra Martin, and I have been facing issues with my account residency since January. I want to clarify that I reside in Maryland, not Hawaii. I have been unable to access the funds I deposited for two months now. Please assist me in unlocking my account promptly. Submission ID# R5K9-TE0G Thank you for providing your instructions on January 22, [redacted]. I have submitted various documents like my voter's registration, credit card statements, bank credit line, health and dental invoices, and utility bills to prove my Maryland residency at [redacted] Ridge Road, Cascade, MD [redacted]. I appreciate your help and eagerly await your response to regain access to my account. Best regards, Debra Martin [redacted] Ridge Rd. Cascade, MD [redacted] [redacted] [redacted]

Dear Coinbase Support, I am reaching out regarding my account issue. When I set up my account with my Hawaii driver's license, I was unaware that Hawaii was not supported by Coinbase, resulting in account closure. I have since moved to Maryland and need to update my address but cannot access my account, which also holds $[redacted] in bitcoins. I need assistance in unlocking my account and updating my address to [redacted] Ridge Road, Cascade, MD. Please assist me with this matter so I can continue investing. I have provided the requested documents to prove my Maryland residency through the SendSafely portal. I am eager to know the next steps to reinstate my account and resume my investments. Thank you for your attention to this issue. Sincerely, Debra Martin

COMPLAINT: I previously contacted customer support regarding an issue with sending crypto between my Coinbase wallet and exchange. Despite following troubleshooting steps, I am unable to transfer funds due to an error message stating the transaction cannot be covered even when fees are covered and balance is sufficient. This ongoing problem has not been resolved despite multiple support tickets. Coinbase's lack of responsiveness is preventing me from accessing my funds. I have tried various solutions like reinstalling the app and clearing cookies without success. I am frustrated with the lack of assistance and request a resolution to enable me to transfer funds out of my Coinbase wallet. I have proof of communication and screenshots of the error. I am willing to provide further details if contacted by phone or a working email provided by Coinbase. If not resolved promptly, I will escalate this matter to the FCA with evidence supporting my case against Coinbase. COMPLAINT RESOLUTION: Resolve the issue with transferring funds from my Coinbase wallet to the exchange and enable me to access my funds promptly. I expect a timely and effective response to this ongoing problem that is causing me financial losses. Your attention to this matter is appreciated. Thank you.

I recently bought Stellar Crypto on Coinbase for the first time on February 12th, which happened to be a Friday. After eagerly awaiting over the weekend, I didn't see any evidence of my purchase. I assumed the delay was due to purchasing $[redacted] worth of Stellar XLM late in the week. The following Friday, on the 19th, instead of seeing evidence of my XLM purchase, I noticed a balance of $[redacted]. Thinking Coinbase had only received the USD, I then mistakenly bought another $[redacted] of Stellar XLM. To my dismay, my bank statement shows a second $[redacted] deduction, putting my checking account in disarray. I tried calling for assistance, but only found access to this forum. Could the second purchase be reversed promptly? I acknowledge some responsibility in this mix-up as a newcomer to the crypto world. Could someone assist in getting the $[redacted] back into my checking account quickly so I can meet my financial obligations? Thank you, Dan.