Coinbase Customer Service Issues

I'm George Brown, and I'm having trouble trading on my account. When I try to place a trade, the option is not available, and I've received messages stating that I'm not authorized. I think I may have triggered this issue by multiple unsuccessful login attempts. I'm feeling frustrated and would be grateful for some straightforward guidance. I've shared my email but would prefer a quick phone call if feasible. Thank you.

Hello, I am reaching out for assistance regarding the account of my late husband, John Richard Berenberg, Jr., who passed away on October 29, [redacted]. I have contacted your representatives twice but faced difficulties sending the required documents through my phone. I am currently residing outside the United States and need help accessing his account. I possess his last will, death certificate, a copy of my ID, and a letter expressing my intent to manage the account from Africa where I am a missionary. During my visit to the U.S. from October 8th to the 14th, I can fax these documents as I've been unable to submit them electronically. Any support you can provide is greatly appreciated. Thank you, Tamara Berenberg.

My account was hacked, and after contacting support, they have stopped replying to my requests. My concern is that the hackers will empty out my account tomorrow, demanding a payment of $[redacted]. I acknowledge my responsibility for the hack, but the issue arises from the fact that $[redacted] worth of Bitcoin was moved out of my wallet within 6 minutes of purchase, when Coinbase rules indicate a 7-day wait period. I am willing to cover the Bitcoin left in my wallet, but I do not agree that I should be held responsible for the coins sent out in 6 minutes without bank clearance. I feel $[redacted] of the payment should be my responsibility, not the entire amount, as Coinbase should take some responsibility for allowing the transaction. Urgent assistance is needed as I am at risk of losing everything in my wallet by tomorrow. This situation feels unjust, and I request a prompt resolution to adjust the payment accordingly.

I opened a support ticket with Coinbase, providing a screenshot of my bank statement showing a $[redacted] Bitcoin investment in [redacted]. However, there is no record of this transaction in my Coinbase account, and my account is empty. I monitored the investment for a few months before leaving it untouched. After returning to my account recently, I noticed the money was missing, with no transaction history. Despite my efforts to contact them for over a month, they have not responded.

I noticed a withdrawal of $[redacted].00 from my bank account by hackers who set up an account in my name using my ID and driver's license. I sought help from a computer tech who changed the password and transferred $30.00 back to my account. Despite attempts to reach out to Coinbase about this, I have been unsuccessful in speaking to anyone. On 9/15, $[redacted].00 was transferred to Coinbase according to my tech who also informed me of the holding time increase due to suspicious activity. On 9/14, my bank deposited $[redacted].00 labeled ACH DISPUTE CR to account ending in [redacted] before opening a new checking account to replace it. I am requesting the remaining funds to be returned to my account and the fraudulent Coinbase account to be closed to prevent any further threats to my investment accounts. I have taken steps with the police and FBI by submitting reports for investigation. Your support in resolving this matter is greatly appreciated. Thank you.

Hello, I'm Oyster Talbert and I'm a new user at Coinbase. Recently, I tried to help my coworker, Katherine West, sign up for Coinbase using my referral code. Unfortunately, when I tried to input my code on her phone directly, it didn't transfer correctly. Later, I logged into my Coinbase account to make a purchase and found out that my account was locked. I would appreciate assistance in unlocking my account. Thank you for your quick attention to this matter.

For nearly two years, I've been attempting to access a Coinbase account established by my late husband, who passed away on October 29, [redacted]. Unfortunately, I do not have the account number on hand. Despite reaching out to your team twice previously, with case numbers [redacted] and [redacted]3 or [redacted]6 (the last two digits are illegible to me), I've been unsuccessful in completing the process. I possess his death certificate, will, my identification, and a letter outlining the necessary steps. I've encountered difficulties sending the required documents via my phone. Could you please provide a fax number for submission? Additionally, I'm unsure of the account balance and how to initiate a transfer to my bank account. Your guidance in this matter is greatly appreciated.

Upon opening my account, I received the following message: Dear Abdul Jalil, Our records show that there was an attempt to log into your Coinbase account from a country where Coinbase is restricted due to U.S. Treasury Department’s Office of Foreign Assets Control sanctions (Sudan). Consequently, your account has been restricted. If you are not a resident of a sanctioned country or have received this notification in error, kindly complete the contact form for further review by our team. Please refrain from sending any documents as email attachments for security reasons. Should Coinbase determine that you are in a prohibited region or violating sanctions, your account will be closed as required by law. For more details on logging in from restricted regions, please refer here. Best regards, The Coinbase Team

Dear Abdul Jalil, According to our records, it appears that you tried to access your Coinbase account from a location where Coinbase is not allowed to operate (Sudan) due to sanctions imposed by the U.S. Treasury Department’s Office of Foreign Assets Control or other regulatory bodies. Consequently, your account has been restricted. If you are not residing in a sanctioned country or have received this message by mistake, please fill out the contact form, and our team will investigate further. For your security, please avoid sending any documents as email attachments. Should Coinbase determine that you are located in a restricted area or violating sanctions, your account will be terminated, and we will comply with all relevant laws. You can find more details about accessing accounts from sanctioned regions here. Best regards, The Coinbase Team

I have approximately 40-50 YFI stored in my Coinbase app. I have enabled the two-stage verification process, which requires my email, password, and 4-digit number to log in. Unfortunately, I am currently facing issues with my phone as my plan has run out, leaving me with limited access on my iPhone. To receive the verification text from Coinbase, I need to activate a prepaid plan on my phone. Without this, I'm unable to get the text and access my account. My concern is that if I can't resolve this soon, the value of YFI may drop, and I risk losing my funds before regaining access to my account. Any advice on how to access the Coinbase app in this situation would be greatly appreciated. Thank you.

I have signed up with "Coinbase" up to the second step, and when I try to trade (which is the third step) to buy my first bitcoins, I cannot access it. It blocks my card from continuing with you for 12 hours, and the last time it blocked me for 24 hours. So far, I have not been able to complete the third step because your system only blocks me for a long time - 12 to 24 hours. I am getting disappointed with your platform. What is happening? I would like an explanation and, more importantly, a solution and assurance that I can continue being registered with you. I am also very intrigued as to why "Coinbase" does not directly specify that they are not affiliated with "Coinbase."

Hello, I'm Arthur. I opened my Coinbase account yesterday and completed the two-step verification successfully. However, my account is now restricted. I reached out to Coinbase's customer service via email, but only received automated replies. I was informed I could trade cryptocurrencies but not link my account to a bank, which is not my intention anyway. I simply want to connect my Coinbase account to my existing PayPal account. Unfortunately, I haven't received assistance from a live customer service representative, which is disappointing. Having previous experience in customer service, I understand how email responses work. It seems challenging to find human support for cases like mine. I really need help with this issue and feel dissatisfied with Coinbase's customer service.

I've been dealing with this issue for more than a month now. It all started when my long-standing email address ([redacted]) was disabled by AT&T, and despite their efforts, they couldn't retrieve it. As a result, I had to create a new email address ([redacted]). However, my Coinbase account was linked to my old email ([redacted]), causing me to lose access to my account. After creating a new account with the new email, Coinbase support assured me they would transfer my bitcoin holdings and funds. I complied with all their requirements, submitting selfies and re-verifying my identity, but despite my efforts, Coinbase keeps closing my case without any resolution. I should have approximately $[redacted].00 in that account, and I'm in need of assistance.

I am currently working on Lesson 4 of COMPOUND (crypto earn). The tutorial should deposit ETH and USDC into my account, which I can use through the Coinbase wallet on my phone for the activities in the lesson. However, I did not receive the funds, and the tutorial keeps moving forward as if I have. I have reached out to Coinbase support through a ticket over 10 days ago, but I haven't received any assistance. The phone number provided is for compromised accounts, which is not my issue. Is there a way to reset the Lesson so I can start fresh and complete it successfully? Thank you.

After successfully verifying my ID, I am eager to buy crypto and deposit funds into my Coinbase account. Despite being told to apply for an increased limit, I am frustrated that my Wells Fargo bank link, with more than double the value of my Coinbase account, is fully funded, yet I am unable to trade. Waiting 27 days seems unnecessary given the funds are readily available. I seek immediate activation of my account to engage in trading. Thank you.

I am a Coin Base user facing trouble with accessing my account through the mobile app. The facial recognition feature on my iPhone got disabled during the recent update, prompting me to enter my email and password, which I forgot. When trying to reset it, I received a response stating that my email addresses were not found in the system, despite only using two emails over the last four years. I explained this via email but was asked to provide email confirmations of transactions, which I haven't kept. I do have bank statements from three years ago that can verify my transfers. I feel frustrated with the lack of customer service from Coin Base and find it puzzling that my email addresses are not recognized. My number is [redacted] if you need to reach me. Thank you, Ron Myers.

Hello, my joint account was with my deceased wife, Bozana Maria Rublek. I am the investor behind all her cryptocurrency purchases. She passed away on September 8th. I am reaching out to inform Coinbase that for any new transactions, you will need my TD Bank account routing number. I have her password and all other necessary sign-in details. Please assist me, her legal husband, in transitioning smoothly. Thank you.

After exchanging 5 - 6 emails, my account is now under review for 2 weeks, which was supposed to be resolved in a few days as per Coinbase. Unfortunately, I am unable to perform any actions in my account. Despite sending multiple emails, I keep receiving generic responses, which is very frustrating. Hello, This is my third email regarding the issue with my account. I have not received any assistance yet. I have been unable to make any purchases for the past 3 to 4 days, and aside from auto-replies, I have not received any help or acknowledgement. I have uploaded my photo ID multiple times for verification, but it has not resolved the request to verify my identity. Your prompt assistance in this matter would be greatly appreciated. Thank you, Sam

Hello, I made a transfer on November 27th of [redacted] euros from Bankia to my Coinbase account, but it hasn't arrived. I think I may have written the beneficiary's name incorrectly because the transfer shows on my Bankia account but hasn't reached my Coinbase account. I need the [redacted] euros to be sent to my Coinbase account or for the transfer to be refunded. How can I resolve this issue?

As a Coinbase customer, I recently noticed two unfamiliar charges on my bank statement totaling around $[redacted] and $22. To address this, I contacted customer support seeking clarification and hoping for a refund as these charges caused my bank account to overdraft. In my attempt to resolve the issue and speak to a live representative, I mistakenly disabled my account. While I appreciate the security measures, I would like to be able to access my portfolio and investigate the mysterious charges without being locked out. I am looking for assistance to uncover the origins of these charges without compromising my account access during this critical time.