I'm UK based. About a week ago, my bank declined my attempt to buy Bitcoin by blocking...

GetHuman-crchrisr's customer service issue with Coinbase from August 2020

Help with my Coinbase issue
The issue in GetHuman-crchrisr's own words
I'm UK based. About a week ago, my bank declined my attempt to buy Bitcoin by blocking my bank*VISA card. I contacted the bank, who then unblocked the card. I tried the transaction again, only for Coinbase to lock my account. I complained via email, had to re-do photo ID verification, and eventually got an email saying they had resolved the issue. Only they have not. The problem is with "re-adding" the card details. Each time I do this with the online form, it claims success, then I get "Your bank has blocked your card". Only they have not* the bank have checked both their system and the parallel VISA system, and have no record of an attempted transaction, so the fault clearly lies with the Coinbase website. Now I get an email pointing me at the totally useless help.coinbase.com. Can you help me please?

GetHuman-crchrisr did not yet indicate what Coinbase should do to make this right.

How GetHuman-crchrisr fixed the problem
Game the online support form (I.e. check all fields before you submit ) to find the option which provides a free text box to explain the issue. This triggered a prompt solution.
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Customer service issue
Reported by GetHuman-crchrisr
Aug 18th, 2020 - 6 months ago
GetHuman-crchrisr shared how to fix
Seen by 3 customers so far
Similar issue to 1707 others
0 customers following this
Items needed
Account name
Account email
Account phone number
Government issued photo ID


GetHuman-crchrisr started working on this issue
Aug 18th, 2020 11:59am
GetHuman-crchrisr confirmed the issue is fixed. Hooray!
Aug 20th, 2020 5:09pm

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