I havent logged onto my coinbase account in over a year. I've since got a new phone an...

GetHuman3835923's Account Verification issue with Coinbase from October 2019

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The issue in GetHuman3835923's own words
I havent logged onto my coinbase account in over a year. I've since got a new phone and I guess authy disabled the old authy as per an old email I have.. the problem is i have my username and password and address key for my coinbase account but I dont have the authy verification token and when trying to create a new one I have to verify my identity. I have a passport and DL but the name on both of them only has one of my middle names. I guess when I created my account I either used no middle names or another additonal middle name that I've always written and spoke but isnt on my DL or passport. So, I cant verify my identity on coinbase because it responded with an error that my DL didnt match the name on my coinbase account. **What do I do? I could get my name changed to reflect my additional middle name that is supposed to be on my birth certificate anyways but i honestly cant remember if I used both of my middle names or neither... **I would really like to verbally speak to someone to explain but I can be reached at the email below too..**Thanks.

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Coinbase

Account Verification issue
Reported by GetHuman3835923
Oct 27th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 1973 others
0 customers following this

Timeline

GetHuman3835923 started working on this issue
Oct 27th, 2019 3:28am

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