Hi,**Thank you for your patience,**Coinbase had set my account up wrong from when i cre...

GetHuman-jaysoniu's customer service issue with Coinbase from January 2019

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The issue in GetHuman-jaysoniu's own words
Hi,**Thank you for your patience,**Coinbase had set my account up wrong from when i created it, having me purchase by euros when my ID (UK Passport verification) Coinbase should have set my account up as verified for the UK and GBP,**My account was wrongfully set to buy with EURO so this has resulted on bank conversion fees totalling over £*** which should be reimbursed to me,**I have the photo of ID (UK Passport) i provided to Coinbase (multiple times since account set up and verification, and my bank statement showing all the fees,**I received a message stating that the matter was going to a specialist then received a message telling me the case has been resolved which it has not,**I am left here with no explanation given and no repayment of the fault that took place because of Coinbase setting up my account wrong,**I was totally unaware these fees were happening until over £*** had been charged wrongfully from my bank account, then my Coinbase account was changed and that issue has since been resolved, my account is now set up so i wont get fees from bank as it should of been in the first place, due to me going through Coinbase verification properly,**Please track current developments involving this ongoing issue and update me on my reimbursement?**Thank You,*Jason

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Coinbase

Customer service issue
Reported by GetHuman-jaysoniu
Jan 31st, 2019 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 517 others
0 customers following this

Timeline

GetHuman-jaysoniu started working on this issue
Jan 31st, 2019 6:37am
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Jan 31st, 2019 7:15am
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Jan 31st, 2019 7:17am
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Feb 7th, 2019 10:44am