Hi,**Thank you for your patience,**Coinbase had set my account up wrong from when i cre...

GetHuman-jaysoniu's customer service issue with Coinbase from January 2019

18 views | 517 similar | 0 following
Help with my Coinbase issue
GetHuman-jaysoniu's next move: talk to Coinbase when they open.
Coinbase's call center is closed now. We will send GetHuman-jaysoniu a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-jaysoniu may need:
Account name, Account email, Account phone number, and Government issued photo ID
The issue in GetHuman-jaysoniu's own words
Hi,**Thank you for your patience,**Coinbase had set my account up wrong from when i created it, having me purchase by euros when my ID (UK Passport verification) Coinbase should have set my account up as verified for the UK and GBP,**My account was wrongfully set to buy with EURO so this has resulted on bank conversion fees totalling over £*** which should be reimbursed to me,**I have the photo of ID (UK Passport) i provided to Coinbase (multiple times since account set up and verification, and my bank statement showing all the fees,**I received a message stating that the matter was going to a specialist then received a message telling me the case has been resolved which it has not,**I am left here with no explanation given and no repayment of the fault that took place because of Coinbase setting up my account wrong,**I was totally unaware these fees were happening until over £*** had been charged wrongfully from my bank account, then my Coinbase account was changed and that issue has since been resolved, my account is now set up so i wont get fees from bank as it should of been in the first place, due to me going through Coinbase verification properly,**Please track current developments involving this ongoing issue and update me on my reimbursement?**Thank You,*Jason

GetHuman-jaysoniu did not yet indicate what Coinbase should do to make this right.

How GetHuman-jaysoniu fixed the problem

We are waiting for GetHuman-jaysoniu to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Coinbase's attention and get better help faster. Tap below to get started.
Having Coinbase issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jaysoniu fixes it.
This email address isn't valid

Coinbase

Customer service issue
Reported by GetHuman-jaysoniu
Jan 31st, 2019 - 4 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 517 others
0 customers following this

Timeline

GetHuman-jaysoniu started working on this issue
Jan 31st, 2019 6:37am
GetHuman-jaysoniu shared this issue with your circles on Google+
Jan 31st, 2019 7:15am
GetHuman-jaysoniu shared this issue with your circles on Google+
Jan 31st, 2019 7:17am
GetHuman-jaysoniu shared this issue with your circles on Google+
Feb 7th, 2019 10:44am

The Free, Easy Way to Move Services

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies