I am requesting a refund of $**. I only needed one membership. If you will notice the timing on these two "orders" you will see they were only minutes apart. I thought the order had not gone through so I

GetHuman-goodship's customer service issue with Classmates.com from June 2018

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The issue in GetHuman-goodship's own words
Sign my husband up to classmates.com, class of **** as a surprise for him. ... I must have pushed the button twice. I joined this as a surprise for my husband and somehow or other it appears on my Bank of America statement twice.*I only want*need the one charge. I did not even graduate from Connersville IN high school. I only joined for my husband, not for me. It was to be a surprise for him now I find I have two charges.Please HELP.*Thank you.*JoAnne Long
I do NOT need two subscriptions. I DID NOT GRADUATE from Connersville high school. I want the second membership @ $**.** REFUNDED.
I want a REFUND.
We are a new customer and we expect to be treated fairly. I want the $** removed from my Bank of America credit card refunded to me.
I tried phoning you yesterday without any luck. I also called Bank of America regarding this second charge. I was told that the second charge would probably "drop off" and if not, to call them back...
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Classmates.com

Sign my husband up for *-year (discounted rate) of $** for **** graduation at Connersville IN high school.
Customer service issue
Reported by GetHuman-goodship
Jun 25th, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 372 others
0 customers following this
Items needed
Email
Password
School Name
Year of Graduation
Town where school is located

Timeline

GetHuman-goodship started working on this issue
Jun 25th, 2018 12:31pm
GetHuman-goodship indicated the issue is not fixed yet.
Jun 25th, 2018 1:32pm
GetHuman-goodship indicated the issue is not fixed yet.
Jun 25th, 2018 1:34pm
GetHuman-goodship indicated the issue is not fixed yet.
Jun 25th, 2018 2:19pm
GetHuman-goodship indicated the issue is not fixed yet.
Jun 25th, 2018 2:20pm

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