I am the manager at a group fitness studio (ZingCycle) which partners with ClassPass. I...

GetHuman-footking's customer service issue with ClassPass from December 2019

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The issue in GetHuman-footking's own words
I am the manager at a group fitness studio (ZingCycle) which partners with ClassPass. I had a customer who came in and wanted to change their reservation to an earlier time slot. The customer cancelled her husband and herself out of the original class and had tried to book herself into the earlier time slot, before the class had started. ClassPass did not allow her to book for the class How can we book those customers into the class they took?

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ClassPass

Customer service issue
Reported by GetHuman-footking
Dec 2nd, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 1123 others
0 customers following this

Timeline

GetHuman-footking started working on this issue
Dec 2nd, 2019 11:34pm

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