I have been charged two consecutive months in a row that I should not have been charged...

GetHuman722593's customer service issue with ClassPass from May 2018

Help with my ClassPass issue
The issue in GetHuman722593's own words
I have been charged two consecutive months in a row that I should not have been charged for. I only used a one-month test trial which was given to me as a gift by someone. After that month, I moved away from NYC. The app kept charging me without me taking any classes. This was a mistake by Classpass as I only signed up for a month. I am requesting a refund. **Further, the information on their website is incorrect and out of date (https:**help.classpass.com*hc*en-gb*articles*************-How-do-I-find-Live-Chat-to-cancel-my-ClassPass-membership-). There is no chat box in the app currently when you try to cancel you membership. **I am pretty sure the way that customers are informed is against data privacy regulations.
GetHuman722593 did not yet indicate what ClassPass should do to make this right.
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ClassPass

Customer service issue
Reported by GetHuman722593
May 27th, 2018 - 6 mons ago
I have an issue with ClassPass too
Fixed
Seen by 7 customers so far
Similar issue to 412 others
0 customers following this
Items needed
Account holder name
Membership number
Email address on the account
Billing address
Timeline
GetHuman722593 started working on this issue
May 27th 11:50am
GetHuman722593 indicated the issue is not fixed yet.
May 27th 11:53am