We have tried for over a month to speak to a human being about our Immigration case. P...

GetHuman-yollywoo's customer service issue with Citizenship and Immigration Canada from October 2018

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The issue in GetHuman-yollywoo's own words
We have tried for over a month to speak to a human being about our Immigration case. Phone message says we can't take your call. On-line application shows we NO LONGER EXIST!!! Even after receiving personal contact via mail that more documents were needed. This is BEYOND INHUMANE to treat people this way. Our lives are in their hands. This has gone on for OVER a YEAR.

GetHuman-yollywoo did not yet indicate what Citizenship and Immigration Canada should do to make this right.

How GetHuman-yollywoo fixed the problem
As everyone has told us....unfortunately all you can do is stay home from work, get up at *am PST and continuously re-dial the number until you reach an actual human being. After MONTHS of trying, we finally got through to someone, the worst part is that the human being simply re-stated the same information that was already available to us on the govt. website. So ultimately, we STILL do not have specific answers to very specific questions, as the officer in charge of our case has given no updates, over a month after the last request for yet more documents. We are not young adults. We have been together for over ** years. Our relationship has been on the brink more times than I can count, due to the stress of this ** year long immigration process. I have a terminally ill younger sibling and I am now on permanent disability. This has been an absolutely heartbreaking process. It is a good thing my partner will have Canadian medical if he ever gets his residency, because I am sure if he doesn't already, he will have an ulcer by the time this is over.
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Citizenship and Immigration Canada

Customer service issue
Reported by GetHuman-yollywoo
Oct 15th, 2018 - 4 years ago
GetHuman-yollywoo shared how to fix
Seen by 8 customers so far
Similar issue to 146 others
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GetHuman-yollywoo started working on this issue
Oct 15th, 2018 7:18pm
GetHuman-yollywoo shared this issue with friends on Facebook
Oct 15th, 2018 7:20pm
GetHuman-yollywoo confirmed the issue is fixed. Hooray!
Oct 16th, 2018 8:52pm