My name is Roxanna Locklear. On ******* I was made aware of account that had been gotte...

GetHuman5434996's customer service issue with Citibank from November 2020

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The issue in GetHuman5434996's own words
My name is Roxanna Locklear. On ******* I was made aware of account that had been gotten in my name by my sister, who was allowed by Citibank to mobile deposit my IRS refund check in the amount of $*,***.** that she stole from me. I called and talked to a representative on ******* and told the rep that my sister had stolen my check and used it to open the citibank account. I called the federal trade commission on this same day and reported it to them, and I also filed a police report with the Mobile county police department about my sister stealing my check and my identity. I received a letter from Citibank stating that they did an investigation and found that I had no known knowledge of the account. I’ve since then called Citibank numerous times about where my money is and when they were gonna refund me my check back and I’ve gotten hung up on or been told to call back with such and such information. Citibank allowed my sister to open an account in my name and mobile deposit my check with an expired Identification card. In my eyes, Citibank is at fault for this fraudulent doing just as much as my sister is because they allowed her to do it and now giving me a hard time to get my check refunded back to me. I haven’t so much as received a call from not one person from Citibank about this identity theft. If I don’t get some kind of answers this way I will be filing a complaint with the Consumer Financial Protection Bureau. The claim number for the identity theft is *********** the account number that was opened in my name by my sister where the check was deposited was **********. The police report case number is M**********. I hope to hear from someone that can help me get my money back. Thank you. Roxanna Locklear. Phone number (***)***-****.
Citibank needs to refund my check back to me the rightful owner the whole $*,***.**.
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Citibank

Customer service issue
Reported by GetHuman5434996
Nov 5th, 2020 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 2272 others
0 customers following this

Timeline

GetHuman5434996 started working on this issue
Nov 5th, 2020 10:27am
GetHuman5434996 indicated the issue is not fixed yet.
Nov 5th, 2020 11:51pm