CONTACT SUPPORT*id*”support”** COMMON QUESTIONS* CONTACT SUPPORT* MAKE A SUGGESTION**Ne...

GetHuman-vkapo's Complaint issue with Chipotle Mexican Grill, Inc. from March 2021

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The issue in GetHuman-vkapo's own words
CONTACT SUPPORT*id*”support”** COMMON QUESTIONS* CONTACT SUPPORT* MAKE A SUGGESTION**New Restaurant Location*New Restaurant Location*In what ZIP code would you like to suggest a new restaurant?**Zip code*SUBMIT MY SUGGESTIONS*CONTACT SUPPORT*CAREERS*GOODS & GIFT CARDS*FUNDRAISING*ABOUT*Our Values*News and Events*Investors*Health and Safety*Cultivate Foundation*Pizzeria Locale*All Locations*Sustainability*Do Not Sell My Information*CONNECT WITH US****DOWNLOAD OUR APP*Apple App Store*Google Play*United States*United States** **** Chipotle Mexican Grill*California Transparency in Supply Chains Act*Terms of Use*Accessibility Statement*Privacy Policy*Briana*MinimizeEnd conversation*New message above. There may be form options.**You at **:**, Mar **:*How do I request my refund on the app? Was told in store I had to go through chipotle app. I see nothing in there. Was on a chat earlier and was not responded to. Was asked to wait a moment and no one came back.*Read*Pepper at **:**, Mar **:*Can you try rephrasing that in a simpler and shorter way for me?*You at **:**, Mar **:*How do I get a refund on my gift card? Purchased food on chipotle app. Never received it. They cancelled it at store. How do I recover my gift card used and my free entree coupon back?*Read*Pepper at **:**, Mar **:*Got it. Let me take a look.*Pepper at **:**, Mar **:*First things first, what was your order number?**** This can be found in the confirmation email we sent you.*You at **:**, Mar **:*I was told to do it through the APP. So I spent another ** minutes looking through the app*Read*Pepper at **:**, Mar **:*I'm not able to find that confirmation number. ****I'm looking for a * digit code for a pick up or delivery order, or an * digit code for a catering order. You can find it on the order confirmation that was sent to you via email.*Pepper at **:**, Mar **:*Let's try that again. Can you tell me your confirmation code in the following format:**Personal orders: ***-*** (ie. **A-ABA)*Catering orders: XXXX-XXXX (ie. *B*A-AB*A)*You at **:**, Mar **:*IG*-DA**Read*Pepper at **:**, Mar **:*Perfect. One more thing, what email address was used to place this order? ***You at **:**, Mar **:******@***.com*Read*Pepper at **:**, Mar **:*Great. Is ********** a good number to get in touch?*You at **:**, Mar **:*Yes*Read*Pepper at **:**, Mar **:*Unfortunately, I'm not able to issue you a refund at this time. ****Would you like me to connect you with a team member to investigate further?*You at **:**, Mar **:*They said that already and still waiting. So I have to look at email for refund?*Read*Pepper at **:**, Mar **:*Got it. Let me take a look.*Pepper at **:**, Mar **:*First things first, what was your order number?**** This can be found in the confirmation email we sent you.*You at **:**, Mar **:*IG*-DA**Read*Pepper at **:**, Mar **:*Great. Is ********** a good number to get in touch?*You at **:**, Mar **:*Yes*Read*Pepper at **:**, Mar **:*Unfortunately, I'm not able to issue you a refund at this time. ****Would you like me to connect you with a team member to investigate further?*You at **:**, Mar **:*Your customer service is atrocious*Read*Pepper at **:**, Mar **:*Let me get someone to help. While we wait, I'll grab some information from you to speed up the process on the other end.*Pepper at **:**, Mar **:*To get started, how did you place your order?**If your issue doesn't involve a specific order, you can let me know by typing or selecting "other issue".*You at **:**, Mar **:*Chipotle app*Read*Pepper at **:**, Mar **:*Did you need help with a refund, or something else?*You at **:**, Mar **:*Third time, yes refund.*Read*Pepper at **:**, Mar **:*** Not sure I'm following. Here's some common things people reach out about. Take a look!*You at **:**, Mar **:*Are you a computer or real person?*Read*Pepper at **:**, Mar **:*Sorry, I'm having trouble keeping up here. ****Would you like to get in touch with one of our team members for more assistance?*You at **:**, Mar **:*I will just file a complaint with BBB*Read*Pepper at **:**, Mar **:*We're are always open to new ideas! ***Pepper at **:**, Mar **:*You can provide suggestions such as new restaurant locations, menu items or something else entirely.*Pepper at **:**, Mar **:*Just give this handy-dandy button a tap.***Make a suggestion*Pepper at **:**, Mar **:*Did that help?*You at **:**, Mar **:*No. There is no where I see in the email that tells you what needs to be done for a refund*Read*Pepper at **:**, Mar **:*Got it. Let me take a look.*Pepper at **:**, Mar **:*First things first, what was your order number?**** This can be found in the confirmation email we sent you.*You at **:**, Mar **:*IG*-DA*. This is the *rd time giving you this number.*Read*Pepper at **:**, Mar **:*I'm not able to find that confirmation number. ****I'm looking for a * digit code for a pick up or delivery order, or an * digit code for a catering order. You can find it on the order confirmation that was sent to you via email.*Pepper at **:**, Mar **:*Let's try that again. Can you tell me your confirmation code in the following format:**Personal orders: ***-*** (ie. **A-ABA)*Catering orders: XXXX-XXXX (ie. *B*A-AB*A)*You at **:**, Mar **:*IG*-DA*. This is the only code available*Read*Pepper at **:**, Mar **:*I'm not able to find that confirmation number. ****I'm looking for a * digit code for a pick up or delivery order, or an * digit code for a catering order. You can find it on the order confirmation that was sent to you via email.*Pepper at **:**, Mar **:*Let's try that again. Can you tell me your confirmation code in the following format:**Personal orders: ***-*** (ie. **A-ABA)*Catering orders: XXXX-XXXX (ie. *B*A-AB*A)*You at **:**, Mar **:*IG*-DA**Read*Pepper at **:**, Mar **:*Great. Is ********** a good number to get in touch?*You at **:**, Mar **:*For fiucks sake yes*Read*Pepper at **:**, Mar **:*Sorry, I'm having trouble keeping up here. ****Would you like to get in touch with one of our team members for more assistance?*You at **:**, Mar **:*Sure*Read*Pepper at **:**, Mar **:*Let me get someone to help. While we wait, I'll grab some information from you to speed up the process on the other end.*Pepper at **:**, Mar **:*To get started, how did you place your order?**If your issue doesn't involve a specific order, you can let me know by typing or selecting "other issue".*You at **:**, Mar **:*Chipotle app*Read*Pepper at **:**, Mar **:*Did you need help with a refund, or something else?*You at **:**, Mar **:*Refund*Read*Pepper at **:**, Mar **:*Got it. Let me take a look.*Pepper at **:**, Mar **:*First things first, what was your order number?**** This can be found in the confirmation email we sent you.*You at **:**, Mar **:*IG*-DA**Read*Pepper at **:**, Mar **:*Great. Is ********** a good number to get in touch?*You at **:**, Mar **:*For the *th time it is the correct ******* number you ******* imbicile*Read*Pepper at **:**, Mar **:*Sorry, I'm having trouble keeping up here. ****Would you like to get in touch with one of our team members for more assistance?*You at **:**, Mar **:*Sure*Read*Pepper at **:**, Mar **:*Let me get someone to help. While we wait, I'll grab some information from you to speed up the process on the other end.*Pepper at **:**, Mar **:*To get started, how did you place your order?**If your issue doesn't involve a specific order, you can let me know by typing or selecting "other issue".*You at **:**, Mar **:*Chipotle app*Read*Pepper at **:**, Mar **:*Did you need help with a refund, or something else?*You at **:**, Mar **:*Refund*Read*Pepper at **:**, Mar **:*Got it. Let me take a look.*Pepper at **:**, Mar **:*First things first, what was your order number?**** This can be found in the confirmation email we sent you.*You at **:**, Mar **:*IG*-DA**Read*Pepper at **:**, Mar **:*Great. Is ********** a good number to get in touch?*You at **:**, Mar **:*Yes*Read*Pepper at **:**, Mar **:*Unfortunately, I'm not able to issue you a refund at this time. ****Would you like me to connect you with a team member to investigate further?*You at **:**, Mar **:*Yes, please*Read*Pepper at **:**, Mar **:*Alright, a team member will be with you soon.*Info at **:**, Mar **:*You are being transfered to another agent*Info at **:**, Mar **:*You are now connected to Eric.*Eric at **:**, Mar **:*I'm sorry for the inconvenience, I will be with you shortly.*Eric at **:**, Mar **:*ok*Eric at **:**, Mar **:*so how can i help you today*You at **:**, Mar **:*I am trying to get a refund. I made an online order through Chipotle App. It was to be ready at **:**. At **:** after standing in store for ** minutes I asked for a refund and they cancelled my order. They then said I had to go through the app to get my refund. I could not find where it was. I was then told in chat it is in my confirmation email. I could not find it there. Also while parked at a meter I received a parking ticket b*c of the problem getting my order. How do I get a refund.*Read*You at **:**, Mar **:*Not the parking ticket. Just amount spent on gift card and the free entree coupon I used.*Read*Eric at **:**, Mar **:*Just to confirm I'm looking at the correct order will you please tell me the total of your order.*You at **:**, Mar **:*It was a little bit over * dollars and a free entree.*Delivered*You at **:**, Mar **:*$*.***Read*Pepper at **:**, Mar **:*I'm a little confused. Let me know how I can help by clicking one of these topics. ***You at **:**, Mar **:*No none fit*Read*Pepper at **:**, Mar **:*Sorry, I'm having trouble keeping up here. ****Would you like to get in touch with one of our team members for more assistance?*You at **:**, Mar **:*Eric are you there*Read*Pepper at **:**, Mar **:*Sorry, I'm having trouble keeping up here. ****Would you like to get in touch with one of our team members for more assistance?*You at **:**, Mar **:*Yes, thought I already was*Read*Pepper at **:**, Mar **:*Sorry, I'm having trouble keeping up here. ****Would you like to get in touch with one of our team members for more assistance?*You at **:**, Mar **:*Sure*Read*Pepper at **:**, Mar **:*Let me get someone to help. While we wait, I'll grab some information from you to speed up the process on the other end.*Pepper at **:**, Mar **:*To get started, how did you place your order?**If your issue doesn't involve a specific order, you can let me know by typing or selecting "other issue".*You at **:**, Mar **:*Chipotle app*Read*Pepper at **:**, Mar **:*Did you need help with a refund, or something else?*You at **:**, Mar **:*Refund*Read*Pepper at **:**, Mar **:*Got it. Let me take a look.*Pepper at **:**, Mar **:*First things first, what was your order number?**** This can be found in the confirmation email we sent you.*You at **:**, Mar **:*IG*-DA**Read*Pepper at **:**, Mar **:*Perfect. One more thing, what email address was used to place this order? ***You at **:**, Mar **:******@***.com*Read*Pepper at **:**, Mar **:*Great. Is ********** a good number to get in touch?*You at **:**, Mar **:*Yes*Read*Pepper at **:**, Mar **:*Unfortunately, I'm not able to issue you a refund at this time. ****Would you like me to connect you with a team member to investigate further?*You at **:**, Mar **:*Yes, please*Read*Pepper at **:**, Mar **:*Alright, a team member will be with you soon.*Info at **:**, Mar **:*You are being transfered to another agent*Info at **:**, Mar **:*You are now connected to Briana.*Briana at **:**, Mar **:*Hi Victor! How can I assist today?*You at **:**, Mar **:*How do I get a refund for an order on Chipotle App*Read*Briana at **:**, Mar **:*Could you please inform me of the reason for the refund?*You at **:**, Mar **:*I am trying to get a refund. I made an online order through Chipotle App. It was to be ready at **:**. At **:** after standing in store for ** minutes I asked for a refund and they cancelled my order. They then said I had to go through the app to get my refund. I could not find where it was. I was then told in chat it is in my confirmation email. I could not find it there. Also while parked at a meter I received a parking ticket b*c of the problem getting my order. How do I get a refund for my order that was cancelled?*Read*Briana at **:**, Mar **:*Please allow me a few moments to pull up your account, thank you!*You at **:**, Mar **:*Thank you last time though Eric never returned to me.*Read*Agent is typing...*Type your message*There may be new messages**Here is the thread from chat. I did not get anything showing in my app rewards.

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Chipotle Mexican Grill, Inc.

Complaint issue
Reported by GetHuman-vkapo
Mar 16th, 2021 - 4 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 1018 others
0 customers following this

Timeline

GetHuman-vkapo started working on this issue
Mar 16th 6:10pm

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