Went into chipotle on oak grove in concord California and had a very bad experience wit...

GetHuman3844372's Complaint issue with Chipotle Mexican Grill, Inc. from October 2019

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The issue in GetHuman3844372's own words
Went into chipotle on oak grove in concord California and had a very bad experience with them first it was a long wait. They were out of brown rice and said it would be ** minutes. I always get double meat and I tell them right there I understand it costs extra. Felt he put a skimpy amount of meat and asked for more. Same with my wife when she got her food. I felt that they were busy and he was trying to make the food last longer but as a consumer that’s not my problem to be honest. Got to the salsa bar and I did not even open my mouth and she puts a big spoon full of tomatoes on there and I do not care for that salsa but told the lady sure I guess that’s fine. And she apologized but did not offer to remake it. I did not want it remade anyways because I’ve already been in this store for about ** min it seemed. But normally I feel they should have at least asked me if they could remake it. Just overall terrible experience and as I get home to eat my food the chicken is burned and gave a bitter taste through the meal and can’t forget I have tomatoes that I don’t care for in the bowl as well as having to settle for white rice. I eat at chipotle religiously and have never had an experience that was bad that did not get taken care of in the store. I contacted chipotle on the CONtACT US page on the internet and * times I sent them messages about this and nobody is helping me out in this situation

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Chipotle Mexican Grill, Inc.

Complaint issue
Reported by GetHuman3844372
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 2340 others
0 customers following this

Timeline

GetHuman3844372 started working on this issue
Oct 28th, 2019 8:47pm