Placed order online on "free Guac day".Was charged for the Guacamole. Called store to a...

GetHuman936097's customer service issue with Chipotle Mexican Grill, Inc. from July 2018

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The issue in GetHuman936097's own words
Placed order online on "free Guac day".Was charged for the Guacamole. Called store to ask that order be cancelled because you had to enter the code AVOCADO. They said they could not help me. In your article it said to create an account*or place an online order. It also said to order entr*e and add Guac FREE of charge.Offer terms and conditions do not mention you had to enter Promo AVOCADO. I feel this was misleading and with all the problems in trying to make this order online today, your company should have given your stores the ability to honor the promotion in store as well. I left your store to go home to order online and then I run into this problem. I would like a refund for the Guacamole that I ordered with my Burrito bowl and chips. this was purchased at the *** Myrtle Ave. location in Brooklyn, NY
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Chipotle Mexican Grill, Inc.

Customer service issue
Reported by GetHuman936097
Jul 31st, 2018 - 9 mons ago
I have an issue with Chipotle Mexican Grill, Inc. too
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GetHuman936097 started working on this issue
Jul 31st, 2018 9:39pm