I sent a message about my problem and have seen nothing to help fix it! I'm trying to...

GetHuman-deanaher's customer service issue with Chime from June 2018

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The issue and preferred resolution, in GetHuman-deanaher's own words:
I sent a message about my problem and have seen nothing to help fix it! I'm trying to help a gentleman currently in jail to open a chime acct to save money to have when he gets out. I used a email and p***word that I need to change to different ones. He gave me the ones he wanted to use and then when I went to sign him up I couldn't find them. I ended up finding them and now want to change the email and p***word to what he wanted. He said he didn't care which one but now because I've tried to use two different emails and p***words with his SSN it won't let me finish signing him up. How do I fix this??
I trust that Chime will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-deanaher
Jun 25th, 2018 - 2 mons ago
I have an issue with Chime too
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Seen by 4 customers so far
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GetHuman-deanaher started working on this issue
Jun 25th 6:32pm