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The issue in GetHuman-ryanapie's own words
I ordered my food like normal. After my order was complete, I went to sit down. But I couldn’t help to notice. Half the tables and booths were disgusting. They still had food particles on them, and were sticky to touch. I had to wipe off a table with some cleaning wipes that was left out by one of the workers. I had my yellow table card with me. I sat down and waited ** minutes for my food. Which is a rarity! Maybe if your slammed busy, but this case. The restaurant was EMPTY!!! As I was standing at the front counter, the man who took my order was at the window taking orders. He turned around and had to tell another gentleman I was at the front counter waiting. As he was playing on his personal phone. He came up and asked me how can I help you. I advised him, I was waiting for my order. As I informed him of this. I could see my order on the counter. As he goes to retrieve my order, he tells the young lady filling the orders. He didn’t tell her it was ready and proceeded to argue with her. She simply replied, yes I did. And left it alone as the young man carries on. I took my order and sat down. As I ate, I noticed my fries were cold*warm. I discarded them and finished my meal. I went up to get a courtesy refill of my drink. The young lady who was filling the orders, stopped midway and helped me. Which I was very thankful for. **I wrote this email, not to complain. I write due too this is not a normal practice of the chick fil a way. Customer service is and has always been fhe huge factor chick fil a has over any fast food restaurant. Myself being in the customer service industry, would not accept this service as satisfactory. I honestly can not see how this location has a **A rating. I hope this improves the service where needed to be addressed. I do have pictures of this location and the concerns I address. However, I can not upload them in your email.
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