I booked three flights between the islands back in Feb for travel. Due to Covid ** th...

GetHuman-macastil's customer service issue with CheapOair from May 2020

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The issue in GetHuman-macastil's own words
I booked three flights between the islands back in Feb for travel. Due to Covid ** the Rotary International was cancelled in March. This was the purpose of the trip to Hawaii. Therefore, on April **, ****, I submitted a cancellation requests for all six tickets. The status of these requests shows that I requested a credit for future travel. This was not my request. I noticed that there is a message on your website stating that due to the heavy demands CheapOair would work requests that were within ** hours of travel. I have attempted to contact by phone to discuss this but have been unsuccessful due to heavy calls. I even held on the line for an hour , through many recorded messages about staying on hold,only to then get a message that the call could not go through! *On May *, ****, American Airlines contacted me to inform me that they had to cancel our flight into Maui and would not be traveling there until later in June. I see that all of Hawaii is still under ** day quarantine upon arrival thru June ** and perhaps to be extended further. Based on these facts and circumstances I request full refund of ALL the charges associated with these bookings, including the cancellation fees. The bookings are as follows:***************************I will await your reply before I contest these charges thru my credit card and make a determination to book thru CheapOair again.*I thank you for your assistance with this and send my sincere sympathy to your industry for the troubles this pandemic has caused. May you stay safe and well.

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CheapOair

Customer service issue
Reported by GetHuman-macastil
May 29th, 2020 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 3452 others
0 customers following this

Timeline

GetHuman-macastil started working on this issue
May 29th, 2020 9:14pm
GetHuman-macastil indicated the issue is not fixed yet.
Jun 4th, 2020 5:44pm
GetHuman-macastil indicated the issue is not fixed yet.
Jun 4th, 2020 5:47pm

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