The question we are asked most often is about how to talk to Chase customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
There is a link to the most up-to-date contact information right here on this page that you are viewing, which can assist you with unfreezing your Chase bank account.
Asked Sep 14, 2024 8:38 AM
I used a Chase VISA card to shop on Amazon. After placing the order, Amazon asked me to change my payment method. I have money in my bank account. Did the bank reject the payment?
It’s possible that the payment was declined due to various reasons, such as insufficient funds, a temporary hold, or a restriction on the card for online transactions. Sometimes, merchants may ask for a different payment method if they encounter issues with the initial one. It’s advisable to check your account for any notifications regarding the transaction.
Asked Sep 2, 2024 10:06 PM
what if receiptent account number wrong in wire transfer
If the recipient’s account number is incorrect in a wire transfer, the funds will usually be returned to your account. However, it would be a wise decision to contact Chase immediately for clarification and assistance. The moment you recognize that you entered an incorrect account number, get in touch with their customer service. Misplaced transfers can cause inconvenience and might take some time to resolve, so it is imperative to act swiftly. Keep in mind that for future transactions, always double-check all the entered details to ensure that they are correct.
Asked Jun 3, 2024 9:30 PM
My chase credit card is locked how do I unlock it
If your Chase credit card is locked, you can unlock it by logging into your Chase account online or via the Chase mobile app. Once logged in, navigate to the section that indicates "Lock & unlock your card" under "Things you can do". Here, you can select the card that's locked and tap the "Unlock" option. Then confirm the unlocking of your card. Keep in mind, should you feel that your personal information or card details are compromised, contacting Chase immediately is recommended. However, if your card is locked due to suspicious activities or security reasons, you may need to speak directly with Chase's customer service.
Asked Apr 5, 2024 4:59 PM
My account is blocked due to suspicious activity
We're sorry to hear about this issue. If your Chase account is blocked due to suspicious activity, we recommend that you immediately get in touch with a Chase customer representative. You can call the phone number found on the back of your Chase debit or credit card, or on your bank statement. Please provide them with the necessary information, and they will guide you through the process of unlocking your account. Remember, for your safety, never share sensitive account information online or with unknown parties.
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