Hello*My name is Josef J Eisenhofer.I am a long time customer of your bank.I have had i...

GetHuman-eisenhof's Account Access issue with Chase from September 2020

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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-eisenhof's own words
Hello*My name is Josef J Eisenhofer.I am a long time customer of your bank.I have had internet *access to my account as long as I can remember and I have had the same log on id*and password for the same length of time. I was born in Austria and I spend * to * month*in Austria every year because I have property there inherited from my family. It is*important to me because I pat my bills in the states by internet when I am in Austria*and manage my finances in America. I have never had any problems with your system.*This year the system does not recognize my account Id nor my password. I have tried*and tried and was asked for my social security number my debit card number my*credit card number and all sudden of a my log in ID was recognized but when I tried to log in I still was not successful. The person I deal with at my Bank in la Canada Flintridge is*Jennifer Garcia. My Debit card numberis ****************.My wife is still using this account by internet in California with the same log in ID and Password.*Im urgently requesting your help to resolve this and get me back on the internet*access to my account.

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Chase

Account Access issue
Reported by GetHuman-eisenhof
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 3416 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number

Timeline

GetHuman-eisenhof started working on this issue
Sep 25th, 2020 9:46pm