Chase Customer FAQ

You can check the balance of your checking account by logging into your online banking account via the Chase website or mobile app. Once logged in, your account balance will be readily displayed on the dashboard.

There is a link to the most up-to-date contact information right here on this page that you are viewing, which can assist you with unfreezing your Chase bank account.

It’s possible that the payment was declined due to various reasons, such as insufficient funds, a temporary hold, or a restriction on the card for online transactions. Sometimes, merchants may ask for a different payment method if they encounter issues with the initial one. It’s advisable to check your account for any notifications regarding the transaction.

If the recipient’s account number is incorrect in a wire transfer, the funds will usually be returned to your account. However, it would be a wise decision to contact Chase immediately for clarification and assistance. The moment you recognize that you entered an incorrect account number, get in touch with their customer service. Misplaced transfers can cause inconvenience and might take some time to resolve, so it is imperative to act swiftly. Keep in mind that for future transactions, always double-check all the entered details to ensure that they are correct.

If your Chase credit card is locked, you can unlock it by logging into your Chase account online or via the Chase mobile app. Once logged in, navigate to the section that indicates "Lock & unlock your card" under "Things you can do". Here, you can select the card that's locked and tap the "Unlock" option. Then confirm the unlocking of your card. Keep in mind, should you feel that your personal information or card details are compromised, contacting Chase immediately is recommended. However, if your card is locked due to suspicious activities or security reasons, you may need to speak directly with Chase's customer service.