Chase charged me a service fee - Use my app - I was not made aware of this charge first

GetHuman-marynowa's complaint issue with Chase from April 2018

Help with my Chase issue
The issue in GetHuman-marynowa's own words
Use my app ... Chase charged me a service fee
I was not made aware of this charge first
Take the charge off my account
I have an issue with Chase too
How GetHuman-marynowa fixed the problem
We are waiting for GetHuman-marynowa to fix the problem and share the solution with the rest of us customers.
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Chase

Chase app
complaint issue
Reported by GetHuman-marynowa
Apr 22nd, 2018 - 7 mons ago
I have an issue with Chase too
Fixed
Seen by 9 customers so far
Similar issue to 1951 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-marynowa started working on this issue
Apr 22nd 2:41pm
GetHuman-marynowa indicated the issue is not fixed yet.
Apr 22nd 3:46pm
GetHuman-marynowa indicated the issue is not fixed yet.
Apr 23rd 5:28pm
GetHuman-marynowa indicated the issue is not fixed yet.
Apr 25th 5:23am
GetHuman-marynowa confirmed the issue is fixed. Hooray!
Apr 25th 4:51pm
GetHuman-marynowa indicated the issue is not fixed yet.
Apr 25th 4:51pm