I received a new Chase credit card in the mail for my Dad, John Donavich, the card endi...

GetHuman5825568's Cancel Account issue with Chase Credit Cards from March 2021

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16 digit card number, Name on the account, Last 4 of SSN, Billing Address, and Your birthday
The issue in GetHuman5825568's own words
I received a new Chase credit card in the mail for my Dad, John Donavich, the card ending in ****. I am Rita Smith, his daughter. I have called several numbers to let you know that my Dad passed away *-**-** and I want to close the account out. I was prompted several times to enter the last four digits (****) and it kept saying it couldn't be recognized.

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Chase Credit Cards

Cancel Account issue
Reported by GetHuman5825568
Mar 9th, 2021 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 1886 others
0 customers following this

Timeline

GetHuman5825568 started working on this issue
Mar 9th, 2021 9:51pm
GetHuman5825568 indicated the issue is not fixed yet.
Mar 19th, 2021 5:47pm