I bought some articles from SILKES on-line using my Chase credit card ( Visa - Southwes...

GetHuman4884467's customer service issue with Chase Credit Cards from May 2020

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The issue in GetHuman4884467's own words
I bought some articles from SILKES on-line using my Chase credit card ( Visa - Southwest Rapid Rewards account ) approximately *-*.* months ago. I have not received what I bought. They are very difficult to reach. I have tried numerous times . They don't answer their phone. I have emailed them several times without getting a response. The ONE time Silkes responded, it was a non-specific*generic response without resolve. Then, I have been trying to reach Chase credit card service via telephone without being able to get a live Chase credit card customer service agent. I am extremely frustrated at the difficulty of reaching you folks. What help I need from you folks is to not give them payment for products I haven't received. This smells of FRAUD!

GetHuman4884467 did not yet indicate what Chase Credit Cards should do to make this right.

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Chase Credit Cards

Customer service issue
Reported by GetHuman4884467
May 29th, 2020 - 5 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 1222 others
0 customers following this
Items needed
16 digit card number
Name on the account
Last 4 of SSN
Billing Address
Your birthday

Timeline

GetHuman4884467 started working on this issue
May 29th 4:14am
GetHuman4884467 indicated the issue is not fixed yet.
May 29th 5:59pm

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