I sent back an Apple ID thru UPS. It was delivered to Charter Communications Returns i...

GetHuman3493415's customer service issue with Charter Communications from August 2019

Help with my Charter Communications issue
First: share to improve GetHuman3493415's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3493415 may need:
Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
The issue in GetHuman3493415's own words
I sent back an Apple ID thru UPS. It was delivered to Charter Communications Returns in Grove City, Idaho on **** and signed by "Winters". I received a phone call today from Spectrum telling me that Apple will not take back the Apple TV because it was "opened". I insisted that it was wrapped and I was referred to Aplcare . When I called Apple they told me that they had nothing to do with the return and it was between me and Spectrum. Why was I referred to Apple by your billing department if they have nothing to do with this? When I returned the *Apple TV it was wrapped so I don't know why or who is saying that it wasn't. As a consequence, I'm being charged $***.**. I would like to know what "seal" was broken and who made the determination and how.

GetHuman3493415 did not yet indicate what Charter Communications should do to make this right.

How GetHuman3493415 fixed the problem

We are waiting for GetHuman3493415 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Charter Communications's attention and get better help faster. Tap below to get started.
Having Charter Communications issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Charter Communications

Customer service issue
Reported by GetHuman3493415
Aug 27th, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 2274 others
0 customers following this


GetHuman3493415 started working on this issue
Aug 27th, 2019 11:57pm

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies