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Before contacting them, items GetHuman-ashzeit may need:
Name on account, Account number, Billing address, Account phone number, Last 4 of SSN, and PIN on account
Top Tip from another customer
If you are changing your services to a new provider, you will need to call in immediately and pay your final bill.
The issue in GetHuman-ashzeit's own words
I am canceling my service because I was lied to When switching over to spectrum from Time Warner cable. When I moved I put a hold on my account and when I got to my new place I called them to restart my services and they had told me it would be cheaper and that my grandfather price was actually more than what I would be paying. Now you’re later they’re trying t when switching over to spectrum from Time Warner cable. When I moved I put a hold on my account and when I got to my new place I called them to restart my services and they had told me it would be cheaper and that my grandfathered price was actually more than what I would be paying and I would be getting *** Mb per second. Now A year later they’ve said that my promotional price is no longer valid and I would be paying $** a month. I Also have issues with the service itself, I never had So many drops or interruptions with my connection as I have with spectrum. Nevertheless I moved from the address about a month ago and I will not be starting services with spectrum in my new place. I would like to know how to cancel my services and close my account.
GetHuman-ashzeit did not yet indicate what Charter Communications should do to make this right.
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