My download number are not right: Here they are. Keith Griffin: latency P ** ms downloa...

My download number are not right: Here they are. Keith Griffin: latency P ** ms downloade **.* upload **.* and the other **%* Franklin V: Thank you. So that is the main problem. Your device is properly working* however, as you may know, magicJack is a voice over Internet Protocol (VoIP) service, and it needs specific connection features in order to work. Latency should be less that **ms. The lowest, the better. Download should be at least *, upload at least * and packet loss should be always *%. Therefore, I would recommend you to contact your Internet Service provider and check those numbers with them. * Keith Griffin: k* Keith Griffin: is there anything you can do* Franklin V: Sorry for this only your internet provider can help, if after fix the connection you still have problems you can contact us back.