My download number are not right: Here they are. Keith Griffin: latency P ** ms downloa...

GetHuman-keithgri's customer service issue with Charter Communications from August 2018

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The issue in GetHuman-keithgri's own words
My download number are not right: Here they are. Keith Griffin: latency P ** ms downloade **.* upload **.* and the other **%* Franklin V: Thank you. So that is the main problem. Your device is properly working* however, as you may know, magicJack is a voice over Internet Protocol (VoIP) service, and it needs specific connection features in order to work. Latency should be less that **ms. The lowest, the better. Download should be at least *, upload at least * and packet loss should be always *%. Therefore, I would recommend you to contact your Internet Service provider and check those numbers with them. * Keith Griffin: k* Keith Griffin: is there anything you can do* Franklin V: Sorry for this only your internet provider can help, if after fix the connection you still have problems you can contact us back.

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Charter Communications

Customer service issue
Reported by GetHuman-keithgri
Aug 19th, 2018 - 5 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 708 others
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GetHuman-keithgri started working on this issue
Aug 19th, 2018 6:20pm