I was trying to contact the manager at the store however apparently there isn't one wor...

GetHuman-anntipto's Complaint issue with CharlotteRusse.com from March 2020

Help with my CharlotteRusse.com issue
First: share to improve GetHuman-anntipto's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-anntipto's own words
I was trying to contact the manager at the store however apparently there isn't one working tonight. I need to speak with somebody in upper management regarding a very serious matter which occurred today at the oak Park Mall store number *** today March *rd at *:** p.m. I have the receipt with the cashier number ***-**** transaction number was **** and it's stating that the store number is **** and the salesperson number is nine nine nine. To make a long story short I have two older daughters which one into the store today to purchase some items * daughter where is approximately *** lb and my other daughter weighs approximately *** lb. A few years ago when the store was at oak Park Mall they had a plus size section and one my daughter today went into the store that reopened she had inquired where that section was and was informed by two younger girls who were the only ones working in the store at the time that heavier people only shop online and they don't have section in the store any longer and to make matters worse she was there purchasing a gift for her sister who was with her which she did end up doing by the way because her sister really wanted some clothes from there. and when purchasing the girls were snotty laughing and asking the heavier-set daughter if it was going to be two separate transactions and if they needed their own bags or if it was to go in one bag for my other daughter. their ages are ** and ** and long story short the one they were making fun of was the younger of the two. they went ahead with their purchase kept the receipt and left the store and my ** year old who has been fighting obesity and pre-diabetic disorder since she was in elementary school did not need to be in a situation such as what occurred today. I realize it will take a little bit of time for you to review the information and respond to me regarding this and hopefully requesting for my daughter's phone number for direct apology. I'm hopeful to hear from someone very soon regarding this incident. Very unhappy mother, Ann

GetHuman-anntipto did not yet indicate what CharlotteRusse.com should do to make this right.

How GetHuman-anntipto fixed the problem

We are waiting for GetHuman-anntipto to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get CharlotteRusse.com's attention and get better help faster. Tap below to get started.
Having CharlotteRusse.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

CharlotteRusse.com

Complaint issue
Reported by GetHuman-anntipto
Mar 4th, 2020 - 10 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 32 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-anntipto started working on this issue
Mar 4th, 2020 12:56am
GetHuman-anntipto indicated the issue is not fixed yet.
Mar 4th, 2020 12:57am
GetHuman-anntipto indicated the issue is not fixed yet.
Mar 4th, 2020 12:57am
GetHuman-anntipto indicated the issue is not fixed yet.
Mar 4th, 2020 12:57am
GetHuman-anntipto indicated the issue is not fixed yet.
Mar 4th, 2020 12:57am
GetHuman-anntipto indicated the issue is not fixed yet.
Mar 4th, 2020 6:30am
GetHuman-anntipto indicated the issue is not fixed yet.
Mar 4th, 2020 6:30am
GetHuman-anntipto indicated the issue is not fixed yet.
Mar 5th, 2020 1:20am
GetHuman-anntipto indicated the issue is not fixed yet.
Mar 7th, 2020 4:34am
GetHuman-anntipto indicated the issue is not fixed yet.
Mar 7th, 2020 4:34am
GetHuman-anntipto indicated the issue is not fixed yet.
Mar 7th, 2020 4:34am