I was trying to contact the manager at the store however apparently there isn't one wor...
GetHuman-anntipto's Complaint issue with CharlotteRusse.com from March 2020
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The issue in GetHuman-anntipto's own words
I was trying to contact the manager at the store however apparently there isn't one working tonight. I need to speak with somebody in upper management regarding a very serious matter which occurred today at the oak Park Mall store number *** today March *rd at *:** p.m. I have the receipt with the cashier number ***-**** transaction number was **** and it's stating that the store number is **** and the salesperson number is nine nine nine. To make a long story short I have two older daughters which one into the store today to purchase some items * daughter where is approximately *** lb and my other daughter weighs approximately *** lb. A few years ago when the store was at oak Park Mall they had a plus size section and one my daughter today went into the store that reopened she had inquired where that section was and was informed by two younger girls who were the only ones working in the store at the time that heavier people only shop online and they don't have section in the store any longer and to make matters worse she was there purchasing a gift for her sister who was with her which she did end up doing by the way because her sister really wanted some clothes from there. and when purchasing the girls were snotty laughing and asking the heavier-set daughter if it was going to be two separate transactions and if they needed their own bags or if it was to go in one bag for my other daughter. their ages are ** and ** and long story short the one they were making fun of was the younger of the two. they went ahead with their purchase kept the receipt and left the store and my ** year old who has been fighting obesity and pre-diabetic disorder since she was in elementary school did not need to be in a situation such as what occurred today. I realize it will take a little bit of time for you to review the information and respond to me regarding this and hopefully requesting for my daughter's phone number for direct apology. I'm hopeful to hear from someone very soon regarding this incident. Very unhappy mother, Ann
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Mar 7th, 2020 4:34am
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