This will be my last attempt to resolve my long lasting problem of intermittent paper d...

GetHuman-waynetpa's customer service issue with Charlotte Observer from February 2019

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The issue in GetHuman-waynetpa's own words
This will be my last attempt to resolve my long lasting problem of intermittent paper delivery. Last * days no paper. I have called dozens of times and written many emails over the years, trying to reach someone in your organization who gives a ****. Last couple of Observer emails you sent came from a Marc in customer service said the distributer would address this immediately and correct it (LIE). Marc further stated as part of digital access troubleshooting steps, I would be sent a password reset link to modify my password, Never Happened, more lies. It is a shame that someone who could actually save a client from leaving will probably never hear about this. Obviously, those I have reached to date are shamefully cavalier about customer concerns. Keep ignoring your fiduciary duty. The vast majority under ** years of age does not utilize print media. When my generation (***) is gone, so is your paper. Yours sincerely fed-up,*Wayne Alford ***-***-****

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Charlotte Observer

Customer service issue
Reported by GetHuman-waynetpa
Feb 22nd, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 130 others
0 customers following this

Timeline

GetHuman-waynetpa started working on this issue
Feb 22nd, 2019 2:00am