I turned on my TV. A red x with a white * appeared on a gray screen. I turn the TV off...

GetHuman-hamilo's customer service issue with Centurylink Prism TV from June 2018

Help with my Centurylink Prism TV issue
The issue in GetHuman-hamilo's own words
Watch a cable channel ... I turned on my TV. A red x with a white * appeared on a gray screen. I turn the TV off. I unplugged each cord to cable box and plugged back in.*Then a gear with a bar below appeared on the screen. When the bar had gone from *** to completely white, the Red x and white * reappear.
This has happened before—-as well as frequent loss of signal
I want a fail safe solution that works.
Regular bill paying customer *? Yrs
I have an issue with Centurylink Prism TV too
How GetHuman-hamilo fixed the problem
I called Century link—I ‘m getting new cable box!
Please help with my Centurylink Prism TV issue
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Centurylink Prism TV

My television
Customer service issue
Reported by GetHuman-hamilo
Jun 13th, 2018 - 9 mons ago
I have an issue with Centurylink Prism TV too
Fixed
Seen by 16 customers so far
Similar issue to 5 others
0 customers following this
Items needed
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Timeline
GetHuman-hamilo started working on this issue
Jun 13th, 2018 5:36am
GetHuman-hamilo indicated the issue is not fixed yet.
Jun 13th, 2018 3:21pm
GetHuman-hamilo indicated the issue is not fixed yet.
Jun 13th, 2018 3:25pm
GetHuman-hamilo confirmed the issue is fixed. Hooray!
Jun 14th, 2018 4:51pm