My bill DOUBLED a couple of months ago, and I didn't receive any warning. That's UNBELI...

GetHuman-myemaila's customer service issue with CenturyLink from November 2018

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The issue in GetHuman-myemaila's own words
My bill DOUBLED a couple of months ago, and I didn't receive any warning. That's UNBELIEVABLE. **My bill was $**.** every month up until August, at which point (without my realizing) it went up to $**.**. Then $***.** in September, and $***.** in October - which is the amount they're charging me every month now. **I pay for gigabit internet (and nothing else - and I don't want TV or anything else from them. I won't use it. *Furthermore, though I've been paying for *,***Mbps (*Gbps), I've only been getting about ***-***Mbps. I've never got more than *** down, and only about ***-***Mbps upstream *(And yes, I was hardwired to the modem, and I understand the difference between Mbps and MBps (megaBITS versus megaBYTES(x*))). **If I were actually getting gigabit speeds, it might be worth $****mo to me* maybe even $***. But not $***. **However, at the speeds I'm actually getting (and this is after having multiple technicians over to my house and spending WEEKS troubleshooting with them when I first moved in), it's certainly not worth more than $****mo.**My area has multiple choices for ISP, and I could switch to Comcast if I had to.

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Customer service issue
Reported by GetHuman-myemaila
Nov 26th, 2018 - 3 years ago
Not resolved
Seen by 34 customers so far
Similar issue to 1338 others
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GetHuman-myemaila started working on this issue
Nov 26th, 2018 12:05am

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