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Before contacting them, items GetHuman-myemaila may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman-myemaila's own words
My bill DOUBLED a couple of months ago, and I didn't receive any warning. That's UNBELIEVABLE. **My bill was $**.** every month up until August, at which point (without my realizing) it went up to $**.**. Then $***.** in September, and $***.** in October - which is the amount they're charging me every month now. **I pay for gigabit internet (and nothing else - and I don't want TV or anything else from them. I won't use it. *Furthermore, though I've been paying for *,***Mbps (*Gbps), I've only been getting about ***-***Mbps. I've never got more than *** down, and only about ***-***Mbps upstream *(And yes, I was hardwired to the modem, and I understand the difference between Mbps and MBps (megaBITS versus megaBYTES(x*))). **If I were actually getting gigabit speeds, it might be worth $****mo to me* maybe even $***. But not $***. **However, at the speeds I'm actually getting (and this is after having multiple technicians over to my house and spending WEEKS troubleshooting with them when I first moved in), it's certainly not worth more than $****mo.**My area has multiple choices for ISP, and I could switch to Comcast if I had to.
GetHuman-myemaila did not yet indicate what CenturyLink should do to make this right.
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