Received prank phone call and it tied up our line so we couldn't call out or receive ca...

GetHuman-wmcgilvr's customer service issue with CenturyLink from November 2018

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The issue in GetHuman-wmcgilvr's own words
Call home ... Received prank phone call and it tied up our line so we couldn't call out or receive calls for a short time. I'm afraid they might have used our number to make calls. The number they called from is (***) ***-****. Can you check and see if any call were made using our number, and can you block this number so they can't call us again. Our number is (***) ***-****.
This prank call might let them use my phone number to make other calls and charge them to my account.
Just check and see if any unauthorized calls were made on our number and block that number so it can't be used. It's a PRANK call to get your number.
I have been with CenturyLink for a LONG time and always pay my bill on time.
Don't know what to do.
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CenturyLink

Home Phone
Customer service issue
Reported by GetHuman-wmcgilvr
Nov 2nd, 2018 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 1128 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman-wmcgilvr started working on this issue
Nov 2nd, 2018 5:37pm
GetHuman-wmcgilvr indicated the issue is not fixed yet.
Nov 2nd, 2018 5:39pm