We wanted to pay our bill up and get internet back. We were told it would be *** dollar...

GetHuman-pamdh's customer service issue with CenturyLink from October 2018

1013 similar
0 following
Help with my CenturyLink issue
First: share to improve GetHuman-pamdh's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-pamdh's next move: call CenturyLink.
The best way to get your problem resolved is to tap the button below to start calling CenturyLink. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-pamdh may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman-pamdh's own words
We wanted to pay our bill up and get internet back. We were told it would be *** dollars! Not that we owe that much but we were grandfathered into an early termination fee! Who does that! We were never told that upon connection. When people get grandfathered into something it is usually for their Benifit not the company’s. So that is *** dollars that could be waived but you refuse to do it. We also are getting charged again for equipment that we have which is stupid because if you were to install our service we would need the equipment back anyway. I guess I am unclear what customer service means to century link. You know things happen in people’s lives that you can’t control and that is why we had to stop service with you. I guess you don’t feel you need your customers. It’s really a shame because every business that we had to deal with has been fantastic except for you. Please explain why you cannot let us pay what we owe and start service again. Are you going to fold if we don’t pay you the termination fee which is stupid to begin with. You don’t even have that fee now for customers.
GetHuman-pamdh did not yet indicate what CenturyLink should do to make this right.
I have an issue with CenturyLink too
How GetHuman-pamdh fixed the problem
We are waiting for GetHuman-pamdh to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get CenturyLink's attention and get better help faster. Tap below to get started.
Having CenturyLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would CenturyLink email you?
This email address isn't valid
Follow this issue
See how GetHuman-pamdh fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-pamdh
Oct 19th, 2018 - 3 mons ago
I have an issue with CenturyLink too
Not resolved
Seen by 4 customers so far
Similar issue to 1013 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-pamdh started working on this issue
Oct 19th, 2018 1:33pm