*** lines out of service, repair says will get someone out tomorrow by ****

GetHuman972509's customer service issue with CenturyLink from August 2018

Help with my CenturyLink issue
The issue in GetHuman972509's own words
Get service. No maintenance is done on SLC and it goes till it dies. A manager has to understand what is happening and take some action now and for the future ... First of all, this is not fixed!!!*My home service is at the end of a SLC-** pair gain device. Maintenance hardly is ever done and failures are way too often. No one in repair knows what a SLC is and they just give a * day trouble clearing date. There are * systems and that means *** lines are down and the trouble repair time is **** on Saturday. Likely the power supply again, already out for a day. Cannot be called but my number is ***-***-**** and I can be reached via email on *****@***.com Would like to talk to at least a *nd level in repair for the area. Am retired from CL and might be able to help. Jim
This has happened a number of times over the last ** years
How bout fix it and train the folks in the repair center the impact of a SLC not working
Not much longer, going to go to VOIP
No, last time I called the commission to get some action.
I have an issue with CenturyLink too
How GetHuman972509 fixed the problem
I went to the Washington Utilities and Transportation Commision (WUTC) and asked for help. Told them it was a ** hour trouble clearing time and it was for *** lines.
Please help with my CenturyLink issue
Do you have a customer issue as well?
We can help you get CenturyLink's attention and get better help faster. Tap below to get started.
Having CenturyLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would CenturyLink email you?
This email address isn't valid

CenturyLink

Customer service issue
Reported by GetHuman972509
Aug 9th, 2018 - 7 mons ago
I have an issue with CenturyLink too
Fixed
GetHuman972509 shared how to fix
Seen by 13 customers so far
Similar issue to 587 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman972509 started working on this issue
Aug 9th, 2018 7:50pm
GetHuman972509 indicated the issue is not fixed yet.
Aug 9th, 2018 8:52pm
GetHuman972509 indicated the issue is not fixed yet.
Aug 9th, 2018 8:53pm
GetHuman972509 indicated the issue is not fixed yet.
Aug 9th, 2018 8:59pm
GetHuman972509 indicated the issue is not fixed yet.
Aug 9th, 2018 9:00pm
GetHuman972509 confirmed the issue is fixed. Hooray!
Aug 10th, 2018 9:19pm
GetHuman972509 confirmed the issue is fixed. Hooray!
Aug 12th, 2018 10:32pm