DNS PTR record is not resolving.

GetHuman853696's customer service issue with CenturyLink from July 2018

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The issue in GetHuman853696's own words
I require a PTR (reverse DNS) record so my email server works correctly. I have requested the PTR record that resolves ***.***.**.*** to the DNS name mail.mangiantini.com several times and it still does not resolve, i.e. dig -x ***.***.**.*** does not return the DNS name mail.mangiantini.com. This is a simple thing and needs to be fixed! ... I have the static IP address of ***.***.**.***. I requested a reverse DNS record, a PTR record, pointing this IP address at mail.mangiantini.com. I spoke with a support person earlier today and they submitted the request and stated that it will be in place in *-* hours. This is not the case. The command dig -x ***.***.**.*** DOES NOT return mail.mangiantini.com as was requested. This is the second time I have requested this. I have a different IP address for the DNS name mail.mangiantini.com and I need to retain this until the new PTR record is in place so I can smoothly move my mail server from one location to my home.*This has never been this complicated in the past. This is a VERY simple DNS change. Please put it into place. You can call me at ***-***-**** if there any questions.
This prevents me from moving my email server to the address where I have this service - email servers will refuse to communicate with other servers if the DNS name and IP address do not resolve to each other. I cannot update my DNS A and MX records until the PTR record is in place, nor can I relocate my server until I know it will work.
Just add the damned PTR record and send me an email that it is done. This is ** seconds of work for any halfway competent network or DNS admin!
I have had service with CenturyLink and its predecessors, Qwest and Pacific NW Bell for decades and service had steadily been going down hill.
Also, fix your phone system so it is possible to get to support without going through the HORRIBLE menu system. If I want support, don't ask me if I want to buy more services!
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Home internet - static IP
Customer service issue
Reported by GetHuman853696
Jul 6th, 2018 - 4 years ago
Seen by 234 customers so far
Similar issue to 401 others
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GetHuman853696 started working on this issue
Jul 6th, 2018 2:09am
GetHuman853696 indicated the issue is not fixed yet.
Jul 6th, 2018 4:48am
GetHuman853696 indicated the issue is not fixed yet.
Jul 6th, 2018 4:56am
GetHuman853696 indicated the issue is not fixed yet.
Jul 10th, 2018 4:56am

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