DNS PTR record is not resolving.

GetHuman853696's customer service issue with CenturyLink from July 2018

145 views | 401 similar | 0 following
Help with my CenturyLink issue
GetHuman853696's next move: call CenturyLink.
The best way to get your problem resolved is to tap the button below to start calling CenturyLink. We will check on you later to see if it's fixed or needs to be escalated.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman853696's own words
I require a PTR (reverse DNS) record so my email server works correctly. I have requested the PTR record that resolves ***.***.**.*** to the DNS name mail.mangiantini.com several times and it still does not resolve, i.e. dig -x ***.***.**.*** does not return the DNS name mail.mangiantini.com. This is a simple thing and needs to be fixed! ... I have the static IP address of ***.***.**.***. I requested a reverse DNS record, a PTR record, pointing this IP address at mail.mangiantini.com. I spoke with a support person earlier today and they submitted the request and stated that it will be in place in *-* hours. This is not the case. The command dig -x ***.***.**.*** DOES NOT return mail.mangiantini.com as was requested. This is the second time I have requested this. I have a different IP address for the DNS name mail.mangiantini.com and I need to retain this until the new PTR record is in place so I can smoothly move my mail server from one location to my home.*This has never been this complicated in the past. This is a VERY simple DNS change. Please put it into place. You can call me at ***-***-**** if there any questions.
This prevents me from moving my email server to the address where I have this service - email servers will refuse to communicate with other servers if the DNS name and IP address do not resolve to each other. I cannot update my DNS A and MX records until the PTR record is in place, nor can I relocate my server until I know it will work.
Just add the damned PTR record and send me an email that it is done. This is ** seconds of work for any halfway competent network or DNS admin!
I have had service with CenturyLink and its predecessors, Qwest and Pacific NW Bell for decades and service had steadily been going down hill.
Also, fix your phone system so it is possible to get to support without going through the HORRIBLE menu system. If I want support, don't ask me if I want to buy more services!
How GetHuman853696 fixed the problem

We are waiting for GetHuman853696 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common CenturyLink customer problems.
How Do I Fix Buffering Problems with Centurylink?How Do I Cancel My Service with Centurylink?How do I get technical support from CenturyLink?
Do you have a customer issue as well?
We can help you get CenturyLink's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having CenturyLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman853696 fixes it.
This email address isn't valid

CenturyLink

Home internet - static IP
Customer service issue
Reported by GetHuman853696
Jul 6th, 2018 - 3 years ago
Fixed
Seen by 145 customers so far
Similar issue to 401 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman853696 started working on this issue
Jul 6th, 2018 2:09am
GetHuman853696 indicated the issue is not fixed yet.
Jul 6th, 2018 4:48am
GetHuman853696 indicated the issue is not fixed yet.
Jul 6th, 2018 4:56am
GetHuman853696 indicated the issue is not fixed yet.
Jul 10th, 2018 4:56am