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Before contacting them, items GetHuman497111 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
Top Tip from another customer
If you are currently under contract you will need to pay an Early Termination Fee. The best time to cancel is at the end of a billing cycle. The account holder needs to call in with all the information on the account.
The issue in GetHuman497111's own words
I set up new service that was to be delivered on June * at my new address. I ended up not moving, and called the week before delivery date and canceled Getting the equipment, and getting service set up. They told me they would cancel the equipment being delivered, and they would refund my $**. I have not received my $** back into my checking account that you told me I would get. I got an email a few days ago, that told me that service was coming. When am I going to get my $** reimbursement into my account, or to make sure that you know That I canceled getting service and that I won’t be further charged for service that I canceled receiving?
GetHuman497111 did not yet indicate what CenturyLink should do to make this right.
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