I had a modem replaced several weeks ago. I wasn't informed I would need to return the...

GetHuman750366's customer service issue with CenturyLink from June 2018

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The issue in GetHuman750366's own words
I had a modem replaced several weeks ago. I wasn't informed I would need to return the old one until a few weeks later. There was a message on my answering machine with directions to mail it in or be charged. I went online as directed to print a mailing label and that did not work. I chatted with a representative who then made arrangements to mail me a UPS return label. That has been over a week and half ago and I still don't have a return label.
GetHuman750366 did not yet indicate what CenturyLink should do to make this right.
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CenturyLink

Customer service issue
Reported by GetHuman750366
Jun 4th, 2018 - a yr ago
I have an issue with CenturyLink too
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Seen by 10 customers so far
Similar issue to 271 others
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Items needed
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Timeline
GetHuman750366 started working on this issue
Jun 4th, 2018 10:36pm
GetHuman750366 confirmed the issue is fixed. Hooray!
Jun 4th, 2018 11:42pm