If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman750366's own words
I had a modem replaced several weeks ago. I wasn't informed I would need to return the old one until a few weeks later. There was a message on my answering machine with directions to mail it in or be charged. I went online as directed to print a mailing label and that did not work. I chatted with a representative who then made arrangements to mail me a UPS return label. That has been over a week and half ago and I still don't have a return label.
GetHuman750366 did not yet indicate what CenturyLink should do to make this right.
I have an issue with CenturyLink too
How GetHuman750366 fixed the problem
We are waiting for GetHuman750366 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common CenturyLink customer problems.