Before contacting them, items GetHuman-bacmc may need:
Order number, Name on account, Email on account, Product type, Home and billing address, and Phone number on account
The issue in GetHuman-bacmc's own words
I have STORE CREDIT OF **.**, I WENT TO YOUR WEB SITE AND ORDERED A BOLT GOLD*BLACK FOR A SAMSUNG S*, IT HAS NOT ARRIVED, WAS IT EVEN ORDERED. REFERENCE NUMBERS ******* AND *******, PLEASE RESPOND, BETSY mCgUIRE **********
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