Cebu Pacific Airlines Customer FAQ

Generally, Cebu Pacific Airlines require a valid photo identification such as a passport or driver's license for travel, especially for international flights. A birth certificate might not be considered a valid form of identification for travel as it does not have your photo. For domestic flights, the rules might vary, but it's always important to have some form of valid photo ID. Please ensure that you have updated your ID before your flight to avoid any inconveniences.

Cebu Pacific Airlines requires all passengers to present a valid photo ID at the time of check-in and boarding. The ID should match the name on the ticket. If you only have a birth certificate, it may not be sufficient, as it doesn't include a photograph, which is important for confirming your identity. We highly recommend obtaining a valid form of photo ID for travel to ensure a smooth and seamless check-in process. It's always best to be prepared to avoid any potential travel disruption.

There is a link to the most up-to-date contact information right here on this page that you are viewing. It includes the current phone numbers to reach a live representative at Cebu Pacific Airlines.

We're sorry to hear that you're not feeling well. However, tickets purchased from Cebu Pacific Airlines are strictly non-transferable according to their terms and conditions. The name on the ticket must match the passenger's identification during check-in. The airline does not allow name changes after the ticket has been issued. It is recommended to contact the airline directly to find the best solution for your situation.

For a domestic flight with Cebu Pacific Airlines, a minor must have a valid government-issued photo ID just like adults. This could be a passport, school ID, or birth certificate. The child's legal guardian should also bring their own valid ID. It's also recommended, though not required, to bring the child's birth certificate to prove the relationship between the child and the guardian, especially if they have different last names. If the child is traveling alone or with a guardian not their parent, a notarized letter of consent from the parents should also be provided.