We've been offloaded (* persons)during our return flight to Vietnam from Philippines la...

GetHuman3801310's customer service issue with Cebu Pacific Airlines from October 2019

Help with my Cebu Pacific Airlines issue
The issue in GetHuman3801310's own words
We've been offloaded (* persons)during our return flight to Vietnam from Philippines last Feb.**,**** due to some airlines issues.Cebu Pacific staff offered us accommodation ,allowance and even voucher with * way roundtrip ticket with free **kg baggage.Recieved voucher from Cebu Pacific staff in airport and as per stated in voucher allowed only for ***days or *months but we asked Airline Supervisor the validity and she confirmed that considering us being OFW they will give us * year validity from the issuance date of voucher 'till *day before of expiry date which is *yr.The problem now is,we used already *way roundtrip ticket and were planning to use * roundtrip ticket more this coming days but our agent advised us that Cebu Pacific not accepting anymore because of validity period (* months) not * year as promised by Cebu Pacific staff in airport.**Were keeping all the evidences that your airline issued to us including video captured during discussion.Below names from airport staff for your reference.Kindly check and advise us for this issues.We want to have * round trip ticket more with voucher validity date * year as Cebu pacific staff promised.

GetHuman3801310 did not yet indicate what Cebu Pacific Airlines should do to make this right.

How GetHuman3801310 fixed the problem
Ived contacted them through phone but if you are an OFW ensure to prepare enough load to 'till them the whole story and ensure to prepare all the docs needed to give them enough info.**Need to prepare:*Enough load(call waiting long time)*Booking reference **Voucher*Name of airline staff that issued documents to u*Need to recall all ur memories during off load date so that u can till them and shared to them exact issues during that time**thank you
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Cebu Pacific Airlines

Customer service issue
Reported by GetHuman3801310
Oct 21st, 2019 - 3 years ago
Fixed
GetHuman3801310 shared how to fix
Seen by 9 customers so far
Similar issue to 3795 others
0 customers following this
Items needed
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Email address on the account
Name on the Account
Address on the account

Timeline

GetHuman3801310 started working on this issue
Oct 21st, 2019 7:37am
GetHuman3801310 indicated the issue is not fixed yet.
Oct 22nd, 2019 12:35am
GetHuman3801310 confirmed the issue is fixed. Hooray!
Oct 24th, 2019 10:25am

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