Cebu Pacific Airlines Customer Service Issues

I inadvertently entered the wrong flight time for my upcoming trip to Clark. The flight was supposed to be on December 25 at 12:40 PM, but it was mistakenly input as December 25 at 9:40 PM. This presents a significant issue as another family member has a flight scheduled to arrive at the same time as my intended flight, and the incorrect time has created a 9-hour difference between our arrival times. I kindly request to speak with one of your agents promptly to rectify this mistake. Please reach out to me at [redacted]6. Thank you in advance for your immediate assistance.

Incorrect Flight Time Input I need to adjust a flight time due to an error in input. To align with a family member's schedule, the flight on Dec. 25 at 9:40 pm should actually be at 12:40 pm. This discrepancy of 9 hours must be corrected promptly. I seek to speak with a Cebu Pacific agent urgently to rectify this mistake. Please reach out to me at [redacted]6. I appreciate a prompt response from your team regarding this matter. Can Cebu Pacific assist with this adjustment efficiently?

We are flying from Singapore to Manila on 27.02 and have a connecting flight to the island of Palawan booked. Our 2ND FLIGHT NOW DEPARTS MORE THAN 1 hour EARLIER. We are concerned that we may not make the connection - from checking out, getting luggage, possibly changing terminals/the airport, checking back in, and dropping off luggage. Therefore, we are looking to contact Cebu via email to request a change in booking. A later FLIGHT. Can you assist us?

Good evening. I need help with managing our booking. Originally, we were scheduled for tomorrow, December 11, [redacted], at 6:45 am from Manila to Davao. However, we were involuntarily moved to December 12, [redacted], at 4:00 am on the same route without our confirmation. This change is not suitable for us. We would like to adjust our booking, possibly opting for an alternate flight from Manila to General Santos. Our booking reference is VIPRNA.

I bought flight tickets from DVO to BKI through MNL for December 30, [redacted], with Booking Reference # QG37TJ. I used PayPal with Transaction ID: 3YP[redacted]132E, for a total of Php12,[redacted].00. After making the payment, I waited for the ticket but haven't received it in my email. When I called your customer service, I was informed that my booking was declined. I was advised to email [redacted] with my PayPal payment receipt attached for validation. I would appreciate an update on my booking as this situation is inconvenient. I have yet to receive an acknowledgment for my email. Thank you for your assistance. Sincerely, E.N.

I paid $1,[redacted] for the taxi just to make it there. I arrived on time, but unfortunately, they failed to communicate the boarding time limit clearly. I struggled with my bags all alone. I was deeply disappointed that they didn't assist me in boarding the flight. I got to the airport before 4:00 pm for a 4:20 pm flight. I was appalled by their treatment of passengers. It's not just the wasted plane ticket, but also the time and effort spent getting to the airport and the hassle of returning home heartbroken. I ended up missing appointments, and the lack of concern from their end was disappointing.

Hello, I wanted to check on the status of my cancelled flight. Can you confirm if the cancellation has been processed? I am also curious about the timeline for the refund to reflect in my account and the amount that will be refunded. The booking reference for the cancelled flight is LKV6TH, and the passengers are Elvin Mallorca and Anneliese. The route was from Cebu to Coron and vice versa. I appreciate any assistance you can provide. Thank you.

Hello, I wanted to inquire if there was a message left for me on Dec 13, Friday. I was on flight 5J [redacted] on Dec 14 at 00:05, seated in 30C. While I was waiting for my flight, I heard an announcement asking me to go to the check-in counter, but I had already passed through immigration at that time. I am trying to connect with some individuals in Bangkok who seem unreachable at the moment, so I am wondering if the message I missed at the airport may be important and connected to them. Thank you for any assistance you can provide.

I contacted Cebu Pacific, and the representative explained that I needed to pay the fare difference, which I expected. However, the flight I wanted had a fare difference of over [redacted] pesos, but I was informed that the amount I needed to pay was around [redacted] pesos, excluding the fee that was waived. I was puzzled why the amount was so much higher than the online ticket price difference. The agent mentioned they couldn't retain the fare class or downgrade, only upgrade, but the upgraded class available online was different from my original booking. She mentioned that the system wouldn't allow it.

Hello, I recently booked a ticket for a flight from Manila to Bacolod on January 4th, departing at 03:25 AM and arriving at 4:50 AM. However, I made a mistake with the timing as my trip from Korea arrives at 10:30 PM. The ticket I purchased includes a baggage allowance of 20kg, and I also added prepaid baggage of 32kg. Now, I need to change my flight to January 5th, and I won't have the 20kg baggage allowance. I have two pieces of luggage weighing 23kg each. Any assistance would be appreciated. Thank you.

I'm disappointed that our flight from Davao to Cebu today was canceled. As a result, all my appointments in Cebu for tomorrow have been affected. The airline rescheduled the flight for tomorrow at 12:30 pm, which means we must extend our hotel stay, something that wasn't budgeted for. Tomorrow, my daughter has a morning doctor's appointment that will now be disrupted. I plan to lodge a complaint with Cebu Pacific regarding this inconvenience.

Hello, I've been trying to reach Cebu Pacific Customer Service at [redacted], but I keep getting a message saying, "The number you dialed is available from APN. Thank you." I need to speak with a customer service representative to use my travel funds for a future trip, as I was informed this cannot be done through online booking. I'm hoping to receive assistance. Thank you.

My name is Jim Bronzon, and my booking reference is QIL1MA. I purchased a return ticket for November 2nd, [redacted]. Four days ago, I sustained a lower back injury due to the NSW bush fire, and I have a doctor's certificate stating that I am unable to fly on January 8th due to difficulty in walking. I have reached out via email and contacted Cebu Pacific Sydney at +61 02 [redacted]6 to explain my situation. I have requested a refund for my ticket until I recover and am able to rebook. My family is patiently waiting for me at Bantayan Island, considering I am 62 years old. I have sent multiple emails over the past five days but have not received any response. Please provide me with a fax number where I can send my doctor's certificate, along with my condition details, to ([redacted]), and arrange for a refund to the same card used for payment on November 2nd, [redacted]. Best regards, J. Bronzon, [redacted] 08 [redacted].

I made a booking for a flight at around midnight on January 7, [redacted]. After I clicked "pay" with PayPal, there was an error message, so I tried again. Unfortunately, when I re-submitted, it gave me an "ERROR duplicate booking" message. I received an email from PayPal in the early morning stating they deducted over $[redacted] for the ticket. I am still waiting for confirmation from Cebu Pacific regarding the successful booking. Please look into this matter, and here are the details for reference: Name: R. Aquino DOB: March 7, [redacted] Flight: MNL - PPS on February 2, [redacted], at 4:25 am Contact: [redacted] Thank you for your assistance.

I made a booking on Feb 2, [redacted], with booking reference [redacted]13 for flight 5J [redacted]. I paid through Seven Eleven on Feb 3, [redacted], and the transaction was successful. However, when I tried to check in at the airport on Feb 4, [redacted], my paid booking was not confirmed as my name was not in the system. I had to buy another ticket to board the next flight. I checked with Seven Eleven, and they confirmed the successful transaction, providing me with documents via email. I also emailed Cebu Pacific customer care, and they advised me to go to their organic ticketing office for a refund but requested the itinerary receipt, which I did not receive in my email for that booking. I kindly ask for advice on how to get my payment back, whether through Seven Eleven or Cebu Pacific. Thank you, and God bless.

I have a PayPal invoice with ID [redacted]. We attempted to book a flight from Dipolog to Cebu for April 13, [redacted], for passengers L.J. Nugent and S. Redillas, each with a 20kg baggage allowance. Even though the transaction was declined, PayPal charged 4,[redacted].00 PHP or 88.64 USD to the credit card. Regrettably, the booking was not successful. I contacted the hotline, waited for 20 minutes on hold, and finally connected with a representative. However, due to a low load, the call got disconnected before the payment could be verified. I am uncertain about the next steps. We are eager to secure that flight. Could you assist in rebooking us for the desired flight since the payment has already been processed?

Good afternoon, I would like to request a correction for the name of guest number 5 from Mayet Aplasca to MARIETA APLASCA. I accidentally used the nickname instead of the correct full name when booking. Thank you. I hope for your prompt attention to this matter. More power and God bless. BOOKING REFERENCE NUMBER: DLQBRE Guest Details: 1. Amy Melba Belulia (Senior Citizen) 2. Dinah Evangeline Bandong (Senior Citizen) 3. Concepcion Aranguren (Senior Citizen) 4. Virginia Alidio (Senior Citizen) 5. Mayet Aplasca (Adult) 6. Maryna Totanes (Adult)

On March 12, [redacted], I tried to book 3 flights but did not receive a confirmation code. My computer froze, so I couldn't retry the booking. Due to the Manila lockdown, I postponed reprocessing it. Today, my friend's credit card was charged $[redacted] for a transaction on the same day. Please confirm if this is from Cebu Pacific. I need clarification and a refund. Thank you.

Due to the lockdown, I have three bookings that need to be changed. The reference numbers are YDFTMS, OIQFGA, and ZHMGKG. The first one is traveling from Taglaban to Manila on September 18th. The next is from Manila to Legazpi on September 19th at 15:30. Lastly, there is a departure from Legazpi to Cebu at 06:30. I attempted to modify them online, but it didn't allow since it's more than three months ahead. The passenger names and baggage allowance remain the same. I'm in the UK and unable to reach the booking agent. Please amend these bookings. Could you kindly email me and my partner at [redacted] if there are any charges, kindly notify me. Thank you.

Subject: Follow-Up Request for Refund of Cancelled Flights Hi there, I am reaching out once again as I have not received any response from Cebu Pacific regarding my previous request sent a month ago. I have encountered multiple cancelled flights for which I am seeking a refund. These bookings were made using my account and credit cards. Please find the details below: Flight 1: Booking Reference No.: ZDU6GC Guest Name: Mr. Stefano de Pompeis Cancelled Flight Details: Flight No: 5J [redacted] Date: March 19, [redacted] Total Amount: PHP 2,[redacted].52 Flight 2: Booking Reference No.: YM2SVX Guest Name: Ms. Song Vuong Cancelled Flight Details: Flight No: 5J [redacted] Date: March 19, [redacted] Total Amount: PHP 1,[redacted].72 Flights 3 and 4: Booking Reference No.: KFZQ7J Guest Names: Mr. Stefano de Pompeis and Song Vuong Cancelled Flight Details: Flight No: 5J [redacted] Date: March 14, [redacted] Total Amount: PHP 25,[redacted].24 I also want to raise a concern about the last flight as I discovered it was cancelled only by chance on FlightRadar24 after booking it. I did not receive any notification from Cebu Pacific. This lack of communication led to inconvenience and last-minute changes to my travel plans. I believe this issue should have been handled more efficiently by Cebu Pacific. Thank you.