On the night of April *, ****, I attempted to book a flight to Melbourne via Cebu Pac's...

GetHuman-dianealu's Refund a Charge issue with Cebu Pacific Airlines from May 2019

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The issue in GetHuman-dianealu's own words
On the night of April *, ****, I attempted to book a flight to Melbourne via Cebu Pac's mobile app. I tried paying using Security Bank but an error message flashed on the screen saying there was an error in processing the payment so I tried again using my RCBC Savings card instead. However, the same error message appeared. I also saw a notification that advised me to try booking directly from the merchant's site.**I decided to log in directly to http:**www.cebupacificair.com to book my flight.*I tried paying again using Security Bank but it was declined so I switched again to RCBC Savings and that was when I finally got the booking confirmation with reference no. JJ*J*H.**I immediately received a text message from RCBC notifying me of the transaction. *I didn't get any from Security Bank which gave me the assurance that the transaction did not push through.**Morning of April **, I was checking my online bank accounts and noticed that the same amount was deducted from both RCBC and Security Bank, both posted on April **, ****. When I checked my ticket, it was the exact amount of my air fare.**I called Security Bank to refund the amount deducted from me. I also submitted a copy of booking confirmation from Cebu Pac which shows that there was a declined transaction before it was successfully completed. **The bank called me up today, May *, asking to submit further confirmation from Cebu Pac that there was a declined transaction relative to my booking. I've been trying to call Cebu Pac's hotline but kept being redirected to their social media accounts.**Appreciate if you can send over any confirmation*statement that I can forward to the bank to prove that my first attempt for payment was not completed so they can proceed with the reversal.
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Cebu Pacific Airlines

Refund a Charge issue
Reported by GetHuman-dianealu
May 7th, 2019 - a mon ago
I have an issue with Cebu Pacific Airlines too
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GetHuman-dianealu started working on this issue
May 7th 1:53pm
GetHuman-dianealu indicated the issue is not fixed yet.
May 7th 9:13pm
GetHuman-dianealu indicated the issue is not fixed yet.
May 8th 6:20am