I have ordered several items from you for all of my adult children.*The last item, a...

GetHuman3069030's Complaint issue with Cb2.com from June 2019

Help with my Cb2.com issue
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3069030's own words
I have ordered several items from you for all of my adult children.*The last item, a ****.** brass desk was delivered without the white glove option. No one offered it to me.*The desk was delivered in a box about a week ago to my home.*It was transported in the box from okc to Tulsa where my daughter lives.*When the movers took it out of the box the top and leg had scratches on it and there was a dent in the drawer face. They put it together anyway.*I am now wondering why this wasn’t handled by white glove which would have noticed damage and exchanged immediately.*Now I have a damaged desk, no box, no recourse.*I have spent thousands of dollars with you in the last several months.*My daughter in Dallas whom has received several of your pieces just now told me everything deliverered to her was white glove.*I can send pictures or damage. And because of the material being brass, not sure there is anyway to fix.*Help! Please

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Cb2.com

Complaint issue
Reported by GetHuman3069030
Jun 11th, 2019 - 2 years ago
Fixed
Seen by 5 customers so far
Similar issue to 45 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman3069030 started working on this issue
Jun 11th, 2019 2:35pm
GetHuman3069030 confirmed the issue is fixed. Hooray!
Jun 14th, 2019 6:36pm
GetHuman3069030 confirmed the issue is fixed. Hooray!
Jun 14th, 2019 7:11pm

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