So far I have had two techs ask whAt my problem, when i each responded by asking if I can give more details and disappeared. I don think there were real humans working.

GetHuman5886104's Complaint issue with Catherines from March 2021

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5886104's own words
The bra is no longer available so I wanted to return the slacks and get a full refund for the bra plus tax and shipping. I shouldn't be charged a return fee for your mistake. ... I placed an order of mostly clearance items. It came quickly. There was a problem with one item. I ordered bras and I received a pair of slacks instead of one of the bras. Not only are the slacks three sizes too small and a. Tall size and in a color I don't like, the price listed online for them is a fraction of the price charged for the item I ordered.**Then when I want to. Return them I am told there would be a free. I can't exchange for the correct because there isn't any available.*I want a refund of **.** plus tax since it was your error.
It is impossible to actually speak to a real person. None of your phone numbers answer.it is apparent that the customer don't matter to your ever growing conglomeration.
Refunding my money for the bra plus tax and shipping. Also if you could have the slacks picked up. I am scheduled for surgery and cannot get out to take it somewhere.
I have been a customer of Catherine's ever since the stores opened in the Chicago area. I have spent a lot in the stores and online. It is a shame that their excellent customer service is no longer available.
Multiple phone calls that never went through even after I waited on hold for a long time. I tried to send an email as suggested many times during my excessive hold time.
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Catherines

**** *****-****** **-***** magenta bra price $**.** plus tax and shipping. What I received was a pair of sage green slacks * sizes too small priced about $*.
Complaint issue
Reported by GetHuman5886104
Mar 25th, 2021 - a month ago
Not resolved
Seen by 14 customers so far
Similar issue to 44 others
0 customers following this
Items needed
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Email address on the account (if applicable)

Timeline

GetHuman5886104 started working on this issue
Mar 25th 1:10pm
GetHuman5886104 indicated the issue is not fixed yet.
Mar 25th 6:50pm
GetHuman5886104 indicated the issue is not fixed yet.
Mar 25th 6:51pm
GetHuman5886104 indicated the issue is not fixed yet.
Mar 25th 6:54pm
GetHuman5886104 indicated the issue is not fixed yet.
Mar 25th 7:04pm
GetHuman5886104 indicated the issue is not fixed yet.
Mar 25th 7:35pm
GetHuman5886104 indicated the issue is not fixed yet.
Mar 25th 11:03pm
GetHuman5886104 indicated the issue is not fixed yet.
Mar 26th 5:34pm