Dear Sir * Madam:**I traveled on Cathay Pacific Airlines from Bangalore, India (BLR) to...

GetHuman-vpkam's customer service issue with Cathay Pacific Airlines from March 2019

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The issue in GetHuman-vpkam's own words
Dear Sir * Madam:**I traveled on Cathay Pacific Airlines from Bangalore, India (BLR) to Vancouver, Canada (YVR) via Hong Kong (HKG) and back the same way on a round trip ticket (Airline Confirmation * is O*P**I). My passenger name is Vera Pui Lam Kam.**The travel dates and flights for the outbound flights are Flight **** on Dec **, **** from BLR to HKG, and Flight *** on Dec **, **** from HKG to YVR. For the inbound flights, Flight *** on Mar *, **** from YVR to HKG, and Flight **** on Mar *, **** from HKG to BLR. **During check-in at the flight counters, I requested for the mileages to be entered into my American Airlines Frequent Flyer account (*JR**P*) since both CP and AA are part of the One World Alliance. **Now I have not seen these entries on my AA frequent flyer account. When I double checked all my documents, I noticed an entry error on my flight Itinerary. Under Frequent Flyer information, the entry is CX-*JR**P*. I don't have a frequent flyer account number starting with CX. In addition, at the check-in counters, I specifically emphasized that it is a AA frequent flyer account. **I still have the two boarding passes for the inbound flights, but not the outbound ones. However, I do have the electronic copy of my flight itinerary. **I sincerely request that you would please look in the matter and that due adjustments be made accordingly so that my mileages will be accounted for in my AA frequent flyer account. **Thank you in advance for your assistance. **For any further questions or information, please contact me via my email address below. Thanks again.

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Cathay Pacific Airlines

Customer service issue
Reported by GetHuman-vpkam
Mar 28th, 2019 - 2 years ago
Fixed
Seen by 19 customers so far
Similar issue to 1051 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman-vpkam started working on this issue
Mar 28th, 2019 2:45pm
GetHuman-vpkam indicated the issue is not fixed yet.
Mar 30th, 2019 1:18pm