Carnival Cruise Customer FAQ

To submit paperwork for a refund, you will need to reach out to Carnival Cruise Line's Guest Care department. The exact address can vary depending on the region. However, standard procedure for most companies like Carnival Cruise Line is to handle most of these matters digitally or over the phone for efficiency and security reasons. We recommend reaching out to their customer service for further assistance. If physical mail is indeed required, they will provide the correct mailing address. Always make sure to keep a copy of all correspondence and paperwork for your records.

Absolutely, Carnival Cruise is very family-friendly and offers a variety of activities specially designed for children. Camp Carnival is a program designed for kids aged 2-11, featuring games, finger painting, story time, movies, and more. For teens, Circle “C” and Club O2 provide cool hangouts with dance parties, video games, and other fun. The cruises also offer kid-friendly dining options, swimming pools, waterworks park, mini-golf, and family-friendly shows. These activities aim to keep children entertained throughout the journey, giving adults plenty of time to enjoy themselves as well. Please note the availability of certain activities may depend on the specific ship and route.

Carnival Cruise does not specifically offer discounted rates for last-minute bookings due to cancellations or no-shows. Their pricing can fluctuate based on many factors such as demand, season, and room availability. It's recommended to book as early as possible to secure the best price and choices. All bookings are handled through Carnival's booking system, either online or by phone, not a specific person.

In an emergency, your family can contact Carnival Cruise's Emergency Contact service. They will need to provide your name and ship details. Carnival will then attempt to reach you onboard. However, since the ship's communication system is satellite-based, it's important to note that there may be occasional outages or delays in reaching passengers. The cost of connecting an emergency call is covered by the passenger receiving the call. Cellphone service is also available through international roaming on most ships, though this can be expensive and reception can vary. We recommend checking with your cellular provider for details on international usage.