It’s not fixed. No contact from Carnival

GetHuman-deirdreo's customer service issue with Carnival Cruise from August 2018

Help with my Carnival Cruise issue
The issue in GetHuman-deirdreo's own words
Carnival cruise does not honor what they say they provide to platinum members. We were not moved to a priority line during a tender port. Our luggage was late (arrived around midnight) on two cruises. We were charged a fee because we had to change a cruise due to my upcoming spine surgery. Now I see they won’t allow you to bring your own water bottles. We booked * upcoming cruises on NCL and one on Royal Caribbean because of these issues.
I was dismayed by water policy. I have health issues and medications that require water consumption to prevent dehydration. They bar water but not soda, wine, or fruit drinks.
Refund charge to cancel cruise due to surgery and allow water bottles for personal consumption.
We were loyal customers since ****
I emailed company with no response. I phoned pvp and he said I needed to call. Called and hung up after ten minutes on hold.
I have an issue with Carnival Cruise too
How GetHuman-deirdreo fixed the problem
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Carnival Cruise

Customer service issue
Reported by GetHuman-deirdreo
Aug 2nd, 2018 - 9 mons ago
I have an issue with Carnival Cruise too
Fixed
Seen by 11 customers so far
Similar issue to 68 others
0 customers following this
Items needed
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Loyalty program number (if applicable)
Timeline
GetHuman-deirdreo started working on this issue
Aug 2nd, 2018 3:02pm
GetHuman-deirdreo indicated the issue is not fixed yet.
Aug 2nd, 2018 5:28pm
GetHuman-deirdreo indicated the issue is not fixed yet.
Aug 2nd, 2018 7:59pm
GetHuman-deirdreo indicated the issue is not fixed yet.
Aug 2nd, 2018 10:34pm
GetHuman-deirdreo indicated the issue is not fixed yet.
Aug 3rd, 2018 4:26pm
GetHuman-deirdreo indicated the issue is not fixed yet.
Aug 5th, 2018 8:49pm
GetHuman-deirdreo indicated the issue is not fixed yet.
Aug 5th, 2018 8:55pm
GetHuman-deirdreo indicated the issue is not fixed yet.
Aug 31st, 2018 10:31pm
GetHuman-deirdreo indicated the issue is not fixed yet.
Aug 31st, 2018 11:12pm