Care.com Customer Service Issues

I am requesting two edits for my account. Firstly, I need to change my hourly rate, but I am unable to locate where to update this information. Secondly, I have two reviews, but my profile only displays one. Additionally, the reviews are not grouped together on the same page. One review by Tom is mistakenly categorized with seniors and is not visible to potential Senior job providers. The other review by Sangeeta covers multiple categories like Cooking, House Sitting, & Pet Sitting, which I believe is relevant to senior care. I would appreciate it if you could assist me in changing my hourly rate and correcting the placement of Tom's review. Thank you in advance and have a great day. Susan

Subject: Concern Regarding Care.com Account Termination Hello, I trust you are doing well this week. Recently, my account on Care.com was unexpectedly terminated merely 4 hours after its creation. I had applied for tutoring positions and might have mistakenly indicated that there was a fever in my household. However, this was an error, as everyone in my household is healthy with no symptoms. I am prepared to provide a negative COVID-19 test result to confirm this detail. Despite correcting the information regarding fever status, my account was still terminated. I put in a significant amount of time and effort into creating my profile and applying for opportunities on the platform. As an experienced tutor with more than five years of expertise, I believe the termination was unwarranted. I kindly request for my account to be reinstated. I look forward to your prompt response. Best regards, A.R.

I created an account through my husband to find care for his mother and my father. Changing the email caused the account to close. We paid for a subscription and need the account reopened under [redacted] Billing couldn't find this email. I have an old inactive account under [redacted] As we paid under [redacted], I want to keep it active.

I recently signed up for what I thought was the $12 monthly plan, but the entire yearly amount of $[redacted] was deducted immediately. I am upset and need a refund as the checkout process was quick, confusing, and led to additional charges. As a single mom on a tight budget, this sudden withdrawal has left me in a difficult position financially for essentials like diapers and food. I've been unable to contact customer service on a Sunday. I kindly request a refund of 11 months of the subscription fee to alleviate this situation. I value the services and would like to continue using them with the correct billing plan. Your prompt assistance in resolving this matter would be greatly appreciated.

I have a full federal background check for childcare. I received notice that my account was closed, despite not having been on the site for a while. I suspect identity theft as my account showed activity in an area I have never been to. I made the account while employed at a preschool and did not misrepresent myself. I will involve the police if necessary. Please provide information regarding my Care.com account in North Carolina. Please advise on how to send the screenshot. Thank you. Email: [redacted] Phone: [redacted]. I recently secured a job and potentially another one just last Friday.

My name is Wendy Valdes. I recently authorized care.com to conduct a DMV background check, but there was a misunderstanding with my driver's license number. One digit was incorrect, causing inconclusive results from Sterling Company. After providing the correct license number, four representatives confirmed my background check was clear. They are willing to perform another check upon your request. They suggest contacting them to verify my clear status due to the initial error. To rectify this, a new DMV background check may be needed before my account, which has been active for over three years, is closed on August 2, [redacted]. Please address this issue promptly as I have never encountered problems before. Thank you, Wendy Valdes.

Over the weekend, a friend of mine hired a nanny for a trip to the Hamptons. The nanny's behavior was extremely unprofessional. She eavesdropped on private conversations, interjected herself into personal matters between guests, and even recorded conversations in a disrespectful manner. To make matters worse, she yelled and cursed at both me (the host) and one of my guests. It is unacceptable for a hired nanny to stay up until 4 am listening and recording private conversations with guests in our home, let alone involving herself in disputes among friends. This behavior crosses every boundary of professionalism and invasion of privacy. It is shocking and difficult to comprehend such actions from an employee. This kind of conduct should not be tolerated, and she is unsuitable for working in anyone's home.

I am experiencing difficulty accessing my account due to an ongoing annual background check. It is inconvenient as this should not have resulted in locking me out of my account. The background check process should have been managed in a way that only restricts access if someone fails the check. I have always successfully passed background checks in the past and do not anticipate any issues now. This issue is particularly problematic as I am currently in the midst of negotiations with families for tutoring opportunities, crucial during the pandemic. School is about to start within a week, and the inaccessibility of my account could lead to financial losses from potential clients moving on to other tutors, assuming I have done something wrong. I urgently need assistance with this situation.

Hello. I recently communicated with someone on Care.com regarding a potential job opportunity. Unfortunately, their account is now canceled, and our messages are no longer accessible. I was preoccupied as a bridesmaid at a wedding and didn't have a chance to save the email address. This contact was significant for me, especially during these challenging times with Covid impacting my finances. Is there any possibility to unscramble the messages? I am willing to pay a fee if required as I am genuinely reliant on this job opportunity. Thank you.

I opened an account with Care.com in late July and paid my bill by credit card. Since then, I have encountered repeated issues with using my account. I have been unable to send messages, and now I am locked out of my account. Customer service is unresponsive to my attempts to reach them via email and phone. I kindly request a call back from Customer Service. Please reach me at ([redacted])-[redacted] or email me at [redacted] If I do not receive assistance, I will escalate the matter by contacting my credit card's fraud division, the Better Business Bureau, and relevant regulators. I have previously had positive experiences with Care.com and I am disappointed by the current situation. I seek resolution or a refund, which I will dispute through my credit card company's Fraud Department. I also intend to report this experience to the Better Business Bureau, regulators, and discuss it on social media. Your prompt assistance is greatly appreciated. Carol Murtaugh

Hello, my name is Syrai Lindsay. I recently signed up on care.com to offer my babysitting services and find jobs. I agreed to undergo a background check, paid the basic fee of $14.99, which totaled $16.25 with taxes and fees. However, I encountered a problem during the process as the system indicated incorrect information due to my birth year, revealing I am 17 years old. I will turn 18 in one month. I understand if I must wait until I am 18 to use the platform, but I kindly request a refund since the screening couldn't be completed, and I am unable to apply for jobs. Please address this matter promptly. Thank you. Sincerely, Syrai Lindsay

Since November, I have been caring for a baby, and the parents have been satisfied with my work. However, this week, the mother accused me of being demanding and not respectful toward her. She emphasized that her baby's safety is her utmost concern. I have requested several times for basic childproofing in the home, like cabinet locks and plug covers, but the home remains unsafe for a child. The situation escalated abruptly when the mother started using inappropriate language and her husband mentioned they are seeking counseling for their communication issues. Despite receiving back pay, I decided to leave due to the hostile environment, where I faced threats and insults about my future employment. Now, my membership has been terminated without any clear explanation. If this is connected to a complaint from Maryam Sadaat of Wilmington, MA, I request the opportunity to present my side and provide client references to demonstrate my competency as a caregiver.

Last year, I signed up for a premium membership but was charged $[redacted].82 a couple of days ago, which upset me as I only used the service for less than a week. I haven't logged in for over a year, and the charge appeared as a surprise when I checked my bank account. Despite not receiving any warning emails among the many I get daily, my expired card was still charged. I initially tried the service after the passing of my grandmother, just as Covid19 hit. With my husband unemployed, I've been overwhelmed teaching online. It's clear from my lack of use and current circumstances that I hadn't intended to renew. Automatic sign-ups without user consent is not good business practice. Please reach out to me through phone at [redacted], as I might miss emails.

I recently paid for a membership to access job listings. I paid $14.99, entered my card details successfully, but encountered an issue when trying to proceed after reading the agreement and checking the required boxes. The notice about potential delays in accessing court records due to COVID-19 has prevented me from viewing the job listings. Consequently, I am requesting a refund for the membership fee. Thank you for understanding.

Since starting with Care as a Nanny seven years ago, I have enjoyed my time there. Due to recent circumstances, the family's employment situation changed, and I am no longer needed. Regrettably, I cannot access my account as I cannot recall my password or reset it. When trying to log in, my name and email show up, but I struggle with providing a valid postal code, which I assume is the zip code. This issue persists even after attempting on multiple devices. I am frustrated by the lack of live customer support to assist me in resolving this matter promptly. I would greatly appreciate a functioning phone number to speak with a representative to resolve my login problem and continue using the Care platform. Thank you for your swift attention to this issue. I eagerly await your response.

Hello, I recently paid for a membership to access job listings. After entering my card information and reviewing the agreement, I encountered an issue while trying to proceed due to COVID-related delays in accessing certain court records. As a result, I am requesting a refund for the membership fee since I am currently unable to view the job listings. I appreciate your understanding and prompt assistance in processing the refund. Thank you.

I recently purchased a membership to access job listings. After entering my payment details for $**.**, I encountered an issue when trying to proceed. Due to COVID-19, some court records may be unavailable, causing delays in report completion. As a result, I was unable to continue and view the job listings. I kindly request a refund for the membership fee considering the circumstances. I appreciate your understanding. Thank you.

This is my second email to you. A caregiver from Care.com visited my home to discuss caring for my grandchild. After the meeting, she called the next day and declined to work with us, mentioning she was planning to move and didn't want to establish a relationship. She also mentioned that my grandson had made a statement about "killing someone," which I believe was in reference to a discussion about a nosy neighbor. As trauma survivors, we are protective of each other, and my grandson has never been aggressive towards anyone. Our home is safe, gun-free, tidy, and welcoming. The caregiver went on to report us to the school and had our services canceled, mentioning her father is a police officer. I do not wish to pay her as her behavior was inappropriate and disruptive. As a 72-year-old man raising two children who have experienced trauma, I seek your assistance in resolving this matter. Thank you, Anthony Tomeo [redacted] E. Main Street, Richland, PA [redacted]

I submitted a review for a caregiver on Care.com's site on September 15th. The caregiver, Deborah G. from Evansville, IN, recently created her profile but has been caring for my mother privately from November [redacted] until July [redacted]. Regrettably, my mother has passed away. Although my review has not been published yet, my name is erroneously listed under the caregiver's "Work History" as "Peggy R. family". The dates of employment are incorrect on the caregiver's profile, stating "Sep. [redacted] - present," which is misleading. Please adjust this to reflect the accurate dates, "Nov. [redacted] - July [redacted]". Your assistance in rectifying this issue is greatly appreciated. Thank you.

On September 16th, $49 was debited from my bank account for a background check request. A notification email stated my social security number could not be verified. When I resubmitted it on September 20th, it was accepted, and I received the background check report on September 21st. However, I was charged twice for $49 each, which concerns me. I kindly request a refund for one of the charges. Thank you. - Patricia R.