I was supposed to be charged once for * months. I have been charged *X ! I only now j...

GetHuman988359's customer service issue with Care.com from August 2018

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The issue in GetHuman988359's own words
I was supposed to be charged once for * months. I have been charged *X ! I only now just realized I have paid the AMEX bill for this!**Each of the three charges is for $**.**. I have no issue that I paid for the first charge. I also got a nanny for my child on your site in a week who I am still using now. **I am requesting a refund for the two extra charges I never agreed to or authorized for $**.** each. **Dates of charges on my AMEX bill.*Jan. **, **** - In paid and am asking for nthing back*April **, ****- I want my refund please*July **, **** - I want my refund please.**Please email me with the manner in which I will receive my refund. I have tried calling but can never get through and no one ever calls me back when I try o utilize that option.**If there is no refund to be issued, I will dispute the charge with my credit card. You decide.**Since the beginning of February I have not been on your site accept for yesterday to cancel.**Hillary Tankel****-***-****
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Care.com

Customer service issue
Reported by GetHuman988359
Aug 13th, 2018 - a yr ago
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Seen by 7 customers so far
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Items needed
Name on account
Date of birth
Billing address
Email address on account
Timeline
GetHuman988359 started working on this issue
Aug 13th, 2018 11:34pm
GetHuman988359 indicated the issue is not fixed yet.
Aug 14th, 2018 12:44am
GetHuman988359 indicated the issue is not fixed yet.
Aug 14th, 2018 2:01am
GetHuman988359 indicated the issue is not fixed yet.
Aug 14th, 2018 12:25pm
GetHuman988359 indicated the issue is not fixed yet.
Aug 14th, 2018 12:43pm
GetHuman988359 indicated the issue is not fixed yet.
Aug 14th, 2018 4:56pm