I received an email saying that my *st account was terminated. I had recently paid for...

GetHuman-gaitree's customer service issue with Care.com from July 2018

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The issue in GetHuman-gaitree's own words
I received an email saying that my *st account was terminated. I had recently paid for a background check and was finally receiving responses when this happened. This email was *****@***.com. Okay so I couldn't log in on this account so I created another email account on *-**-****. This email was gaitree.m** and I paid for a background check again because it was a new account. Much to my surprise, I receive a email saying that my account has been terminated again. I have been on this site for months now and am so pleased with the results. It's the best site I have come across. The other sites like urban sitter and sitter.com are not even close to being compared to Care.com. I love this site. It is most beneficial and I feel comfortable and safe using it. I want to continue to be a member. Please help me to make this happen. I honestly need to get a job too. Thank you so much. I am looking forward to hearing from you soon.
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Care.com

Customer service issue
Reported by GetHuman-gaitree
Jul 24th, 2018 - 10 mons ago
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Items needed
Name on account
Date of birth
Billing address
Email address on account
Timeline
GetHuman-gaitree started working on this issue
Jul 24th, 2018 10:31pm
GetHuman-gaitree indicated the issue is not fixed yet.
Jul 24th, 2018 10:31pm