No I cannot seem to get them to answer ever. I have tried and tried. Frustrating when it devalues your car. I had a buyer for it but Carfax showed damage*accident, unspecified. I know how it happened, on Sept **, **** I took the car to Norman Frede Chevrolet to get an EXTIMATE. It was just a little curb crack on the spoiler. The spoiler is way low on this car, a **** chevy SS. They said ****.** and I say no because it should have been a couple hundred dollar max. Somehow, that estimate got turned into CarFax as damage. The car has never been wrecked or even door dings. It sits in the garage with car covers on it and very careful with car. I told them I could send pictures of every angle and*or have the dealer tell them that the car is perfect, like a new car. The reason that it was ****.** is because they wanted to replace the whole front cover which includes the front spoiler. That is no necessary because the little tiny damage is so slight that you do not even notice it except I know it is there. The VIN is *G*F**RW*EL****** and my case * is ******** They only wrote back to give the case number but nothing for about a week. I will be beholding to you forever if you can pull this off. It is impossible to talk to these people, no phone or no chat, just email. There never was any damage*accident to the car and this is so unfair to not be able to get them to respond and delete the record. I can prove no damage or accident and spoiler damage tiny, so tiny that I did not even fix. Estimate should not trigger Carfax. I called Norman Frede Chevy and they have no idea how it triggered FAX. Also called Beck and Master GMC where I bought the car and they have no idea either. Please help.

GetHuman5422603's Dispute a Report issue with CarFax from November 2020

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The issue in GetHuman5422603's own words
A carfax was recorded as an error. I have a **** chevy ss with no body damage although when I was getting ready to sell the car a dealer found that a carfax had been generated on the car when a simple estimate was asked for for a little ding in the spoiler. That GM dealer simply did not want to fix little stuff so they estimated the charge for a complete cover on the front that included the spoiler (all plastic i guess). That resulted in $****.** estimate. I said no because a body man has said it would cost about $*** to fix the actual crack*chip in front spoiler. Have tried to fill in paperwork on the email only website and they will never get back to me other than giving me case number ********. Car VIN IS *G*F**RW*HL*******Please help me. *****@***.com cell ***-***-****

GetHuman5422603 did not yet indicate what CarFax should do to make this right.

Except help with this problem of not being able to get reply from CarFax people. This is so wrong and totally in error.
Just over and over trying CarFax. No phone, no chat, no way to talk to them. So wrong.
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CarFax

Dispute a Report issue
Reported by GetHuman5422603
Nov 1st, 2020 - 9 months ago
Not resolved
Seen by 14 customers so far
Similar issue to 566 others
0 customers following this

Timeline

GetHuman5422603 started working on this issue
Nov 1st, 2020 11:02am
GetHuman5422603 indicated the issue is not fixed yet.
Nov 1st, 2020 7:54pm
GetHuman5422603 indicated the issue is not fixed yet.
Nov 1st, 2020 8:00pm
GetHuman5422603 indicated the issue is not fixed yet.
Nov 1st, 2020 8:02pm